Staline Louis Jean
Palm Beach,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Assistance
Radiology Business
10.2024 - Current
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
- Minimized appointment no-shows by implementing thorough follow-up calls and reminders.
Customer Service Representative
TOP Healthcare
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Educated customers on special pricing opportunities and company offerings.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Production Worker
Crafty Crab
04.2021 - Current
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Security Guard
Frontline
01.2022 - 10.2023
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Investigated suspicious activity and reported findings to management.
- Answered questions from the public regarding facility rules and regulations.
- Reviewed security logs to ensure proper documentation was maintained.
- Investigated reported incidents to protect company assets.
- Provided escorts for employees entering and exiting the building after hours.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
Front Desk Agent
LA Fitness
11.2022 - 03.2023
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Customer Service Associate Cashier
Launch Trampoline Park
06.2020 - 02.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05.2023
Skills
- Shipment Preparation
- Quality Assurance Standards
- Attention to details
- Power Supplies
- Incoming Shipments Review
- Multitasker
- Assembly Procedures
- Customer service
- Problem management
- Checking and Gauging
- Work Order Review
- Speak different languages
- Information Security
- Data Collection
- Report Generation
- Inbound and Outbound Calling
- Call Management
- Scheduling
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Medical Terminology Knowledge
- Prioritization
- Appointment management
- Insurance verification
- Patient registration
- Patient scheduling
- Appointment scheduling
- Documentation
- Payment collection
- Telephone etiquette
Timeline
Front Desk Medical Assistance
Radiology Business
10.2024 - Current
Customer Service Representative
TOP Healthcare
02.2024 - Current
Front Desk Agent
LA Fitness
11.2022 - 03.2023
Security Guard
Frontline
01.2022 - 10.2023
Production Worker
Crafty Crab
04.2021 - Current
Customer Service Associate Cashier
Launch Trampoline Park
06.2020 - 02.2021
High School Diploma -
Boynton Beach Community High School
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