STAMENLEY Gracius SAGARD
Brockton,MA
Summary
Hard-working professional with proven multitasking, organizational, and problem-solving skills. Aiming to leverage my abilities to successfully fill the certified nursing assistant role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
senior representative costumer services
NTTDATA Quincy
- Answer calls about patient insurances and Medicare benefit Mail letters to providers, explain medical benefit for patient Medicare advantage plan to hospital billing depart or doctor office.
- Resolved issues through careful research and follow-up with customers.
Customer Service Representative
Bay State Search
- Provided superb customer service to callers, reset password, and communicated via Outlook
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Primark
Boston, MA
01.2018 - 12.2018
- Provided quality service to customers assisting with questions and providing directions Manages inventory, stocked items, and kept work area tidy
- Provided primary customer support to internal and external customers.
Customer Service Representative
Love Culture
Braintree, MA
01.2016 - 11.2018
- Provided quality customer service to Efficiently managed the cash out process for customers with attention to detail as to balance out all transactions
Environmental Services Associate
Massachusetts General Hospital
Charlestown, MA
01.2014 - 09.2016
- Provided commendable environmental services including quick and efficient turnover of patient rooms Ensured that the nurses station was kept clean and presentable to staff, patients, and visitors
Assistant Professor
Roxbury Community College
Boston, MA
01.2014 - 12.2014
- Worked with liberal arts student and supervisor with preparing reports, filing, and other administrative work as required Answered phone calls and assisted students in the information session.
Education
Certified Nursing Assistant /HHA
K&K Healthcare Training Center
Brockton, MA11.2021
Medical Assistant
Everest Institute - Brighton
Brighton, MA09.2013
High School Diploma -
West Roxbury Academy
West Roxbury, MA09.2011
Certificate - Phlebotomy
Massachusetts Bay Community College
Framingham, MA 05.2024 - Current
Certificate - Phlebotomy
Massachusetts Bay Community College
Framingham, MA 05.2024 - Current
Skills
- Client Service
- Problem solving strength
- Call Response and Transfer
- Cash Register Operations
- Excellent Communication
- Caregiver Relations
- Vital Signs Collection
- Observation Documentation
- Feeding Assistance
- Activities of Daily Living ADL Support
- Patient Positioning
Accomplishments
- Certified nursing assistant (Jan 2022), CNA, HHA
- Medical Assistant Diploma(Jan 2014)
- high School Diploma(Jan 2013)
Certification
Certified nursing assistant
Certified Home Health Aide
Certified medical assistant
Languages
French
Limited Working
Haitian creole
Native or Bilingual
Timeline
Certificate - Phlebotomy
Massachusetts Bay Community College
05.2024 - Current
Certificate - Phlebotomy
Massachusetts Bay Community College
05.2024 - Current
Customer Service Representative
Primark
01.2018 - 12.2018
Customer Service Representative
Love Culture
01.2016 - 11.2018
Environmental Services Associate
Massachusetts General Hospital
01.2014 - 09.2016
Assistant Professor
Roxbury Community College
01.2014 - 12.2014
senior representative costumer services
NTTDATA Quincy
Customer Service Representative
Bay State Search
Certified Nursing Assistant /HHA
K&K Healthcare Training Center
Medical Assistant
Everest Institute - Brighton
High School Diploma -
West Roxbury Academy