Proactive and meticulous professional, robust leader, and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact the company's success.
Overview
15
15
years of professional experience
Work History
Process Manager
Amazon.com Fulfillment Center
08.2023 - Current
Leveraged data and analytics to make informed decisions, and drive business improvements.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Set aggressive targets for employees to drive company success and strengthen motivation.
Planned, created, tested, and deployed a system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Established team priorities, maintained schedules, and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Optimized resource allocation by conducting regular performance evaluations, and providing personalized coaching for staff development.
Reconfigured processes to facilitate an efficient workflow for team members.
Managed Approximately 40 Associates
Associate
Amazon.com Fulfillment Center
07.2022 - 08.2023
Facilitated order completion (picker, packer, loading), and movement of cargo; troubleshoot admin.
Streamlined order processing workflows, leading to faster fulfillment times, and enhanced customer satisfaction.
Analyzed inventory data to optimize stock levels, resulting in a reduction of holding costs, and improved supply chain efficiency.
Store Manager in Training
McDonald's
10.2020 - 02.2022
Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Trained and guided team members to maintain high productivity and performance metrics.
Infantryman
United States Army
02.2010 - 07.2013
Built strong relationships with local communities, fostering trust and cooperation for successful missions.
Utilized advanced combat tactics to maintain safety during engagements.
Collaborated with support elements to ensure timely delivery of supplies and reinforcements during missions.
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Education
No Degree - Bachelor of Science Business Management
University Of Phoenix
Visalia, CA
2019
High School Diploma -
Jubilee Christian Academy
Prescott, WA
05.2008
Certificate - Business Administration
Columbia Basin Job Corps
Moses Lake, WA
2008
Skills
Organizational leadership
Effective communication
Strong interpersonal skill set: relationship building and motivation
Conflict resolution
Collaboration and process path innovation
Facilitate workflow and operations
Critical thinking and problem-solving
Task time management
Ambassador: Train new and veteran associates in process path, critical roles
Cultivated culture of inclusion, ownership, and trust
Data analysis
Operational excellence
Timeline
Process Manager
Amazon.com Fulfillment Center
08.2023 - Current
Associate
Amazon.com Fulfillment Center
07.2022 - 08.2023
Store Manager in Training
McDonald's
10.2020 - 02.2022
Infantryman
United States Army
02.2010 - 07.2013
No Degree - Bachelor of Science Business Management