Software Engineering
Stanlee Champagne
Coral Springs,FL
Summary
Well-educated, Enthusiastic, and performance- drive IT Technician with over 4 years of experience. Great communicator providing outstanding technological expertise and strong determination to perform excellent work. Detail-oriented, exceptional critical thinking skills, and significant ability to perform well in a team providing professional technical support to clients, improving customer service, and maintaining hardware and software.
Overview
4
4
years of professional experience
Work History
Help Desk Specialist
Jazwares
Sunrise, FL
10.2021 - Current
- Inspected components for full power potential before and after updates.
- Responded to inquiries by phone, email, and walk-up requests.
- Oversaw installations of new technology and new personnel training.
- Provided support for network infrastructure and baseline configurations.
- Installed new desktop systems and migrated data to new machines.
- Provided end-user system and equipment training.
- Configured hardware, devices and software to set up work stations for employees.
IT TECHNICIAN
ITETECH INC
Davie, United States
10.2018 - 10.2021
- Maintained servers and provide a stable system including vms and other supporting systems
- Troubleshoot Internet and network connectivity issues across domains and take appropriate steps to restore service or work with internet service providers to restore service
- Prepare computers for onsite install download network protection software
- Travel to different remote locations to install and troubleshoot equipment.
- Set up and maintained user accounts and client access.
Education
Associate of Applied Science - APPLIED SCIENCES
BROWARD COLLEGE
05.2001 -
High School Diploma -
Western High School
Davie, FL 05.2001 -
Skills
Mac systems
Technical issues analysis
Staff education and training
Customer service expert
TCP/IP
Application installations
Interests
Hobby - Sports
Love to watch and play sports. My favorite sports are Basketball, Soccer, and Football. Very adamant basketball fan. I play almost twice a week. Favorite Team - Miami Heat
Timeline
Help Desk Specialist
Jazwares
10.2021 - Current
IT TECHNICIAN
ITETECH INC
10.2018 - 10.2021
Associate of Applied Science - APPLIED SCIENCES
BROWARD COLLEGE
05.2001 -
High School Diploma -
Western High School
05.2001 -