Franco Rodrigo Chumbita

Enhancing User satisfaction by promptly resolving technical issues and providing clear solutions. While Also overseeing installations of new technology and new personnel training, including both Full-time and temporary Talent. Supporting over 500+ users alongside a team providing 24/7 Support including weekend rotation. Through but not limited to responding to inquiries by phone, email and walk-ups. Provided after-hours support during critical system updates or outages, minimizing downtime for users.

• Managed 3000+ Company Devices (Windows, Mac, AWS)
• Wiped and Imaged Devices (Windows,Mac) as well as prepared for shipping.
• Software license management (Adobe, Azure, JetBrains, Invision, Sketch etc)
• Mobile Management - Phone orders and account administration through Sakon.
• Partnered with vendors and suppliers to ensure smooth delivery of replacement parts or software updates when needed.
• Created user accounts and assigned permissions.

• Interpreted clients' needs and introduced services to fit specific requirements.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Took Inventory of all Company Devices as well as tagged each item, Information was uploaded on Database