Stanley Bloom
Broken Arrow,OK
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Car-Mart
05.2018 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee evaluations, and contract details.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Collaborated with other departments to establish productive and timely completion of projects.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Trained new team members on scripts, company services, and collection strategies.
- Investigated customer credit references and approved credit lines.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Generated and distributed monthly customer statements.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Resolved customer complaints in professional and timely manner.
Retail Store Manager
Sears Hometown And Outlet
11.2011 - 05.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
Education
No Degree - Buisness
Oklahoma State University
Stillwater, OK08.1993
High School Diploma -
Ripley High School
Ripley, OK05.1987
Skills
- Team Leadership Expertise
- Business Operations Knowledge
- Business Development
- Employee Scheduling
- Training and Development Background
- Vendor Relationship Management
- Budget Control
- Sales Coaching
- Customer Retention
- Staff Management
- Sales Techniques
- Sales Forecasting
Timeline
Assistant General Manager
Car-Mart
05.2018 - Current
Retail Store Manager
Sears Hometown And Outlet
11.2011 - 05.2018
No Degree - Buisness
Oklahoma State University
High School Diploma -
Ripley High School
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