Stanley Crosby
Franz Family Bakeries
Medford ,Oregon
Summary
Results-oriented sales professional, prepared to drive growth and efficiency in route-based sales. Proven ability to manage customer accounts and deliver consistent service excellence. Known for strong collaboration, adaptability, and focus on achieving team goals. Experienced with route planning and customer engagement to optimize sales routes and maintain high customer satisfaction. Uses effective communication and problem-solving skills to address client needs and build long-term relationships. Track record of reliable performance and commitment to team success.
Work History
Route Sales Representative
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Maintained detailed records of inventory and sales to ensure accuracy in order processing.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Increased product placement in stores with strategic merchandising techniques.
- Established strong customer relationships, leading to increased sales and client satisfaction.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
- Displayed products properly at customer sites and according to company specifications and policies.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Stocked shelves and loaded orders to prepare deliveries.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Merchandiser
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Inspected merchandise for quality and arranged proper display location on floor.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Verified products appeared at correct locations in proper quantities.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Increased customer engagement by providing knowledgeable product recommendations.
- Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
Grocery Night Manager
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Managed 5 employees in delivering smooth, productive night shift operations.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Assessed and adjusted staffing levels to meet operational demands.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Trained and mentored new and existing staff to achieve best practices.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Established reliable inventory management system for night shift operations, ensuring no shortage of supplies.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensuring availability and quality of merchandise.
Grocery Night Manager
- Created nightly shift task lists to assign duties to each employee.
- Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.
- Managed 6 employees in delivering smooth, productive night shift operations.
- Assessed and adjusted staffing levels to meet operational demands.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Trained and mentored new and existing staff to achieve best practices.
- Established reliable inventory management system for night shift operations, ensuring no shortage of supplies.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Ensuring availability and quality of merchandise.
Education
- Required
Skills
Product promotions
Product displays
Safe vehicle operation
Merchandise sales
Product presentation
Policies and procedures implementation
Organization and Time Management
Teamwork and Collaboration
Flexible and Adaptable
Excellent Communication
References
- Joe Fetty-Lead Commision Route Sales Professional Bimbo Bakeries 541-200-8357
- Rusty Cooper-Sales Manager Franz Family Bakeries 541-378-7257
- Paul Hoax-Sales Supervisor Franz Family Bakeries 541-733-4805
- Tristin Dunsmire-Sales Supervisor Franz Familie Bakeries 541-272-0275
- Adam Bolero- Sales supervisor Franz Family Bakeries 541-973-0224
Timeline
Turlock High
from Required
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