Stanley Khiev
SANTA ROSA,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrates ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implements innovative solutions that result in positive organizational changes.
Overview
3
3
years of professional experience
Work History
Merchandiser
Costco
Rohnert Park, California
11.2025 - Current
- Monitored stock to maintain sufficient quantity of featured product.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Helped customers locate desired items and assisted with carrying heavy loads.
Three Brothers
Arborist Enterprises
Santa Rosa
12.2024 - Current
- Operated specialized equipment for tree trimming and removal safely and efficiently.
- Performed stump grinding operations with appropriate safety equipment.
- Removed, pruned, and maintained trees and other vegetation.
- Cleaned up debris from job sites after completing work assignments in a timely manner.
- Help pull or hold the rope for climbers to cut down brush.
- operate the chipper in a safe manner
- Drag brushes and make nice stacks to chip effectively
- Carry heavy logs into nice stacks for customers, or into the truck bed; work long hours doing heavy, labor-intensive work..
Manager
Simmer
Rohnert Park, California
02.2023 - 12.2024
- Managed team operations to ensure efficient workflow and service delivery.
- Developed training programs to enhance staff skills and performance.
- Coordinated scheduling to optimize resource allocation and coverage.
- Oversaw inventory management to maintain stock levels and reduce shortages.
- Resolved customer inquiries and complaints to maintain service standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created weekly reports for senior management, summarizing operational performance metrics.
Busser
Simmer
Rohnert Park, California
02.2023 - 12.2024
- Maintained cleanliness and sanitation of dining areas and kitchen spaces.
- Assisted servers by delivering food and beverages promptly to tables.
- Set up and cleared tables before and after guest dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Restocked supplies and utensils to support daily restaurant operations.
- Monitored guest needs to provide exceptional customer service during meals.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Provided quick and efficient clearing of tables between courses.
- Provided assistance to other bussers or waitstaff when needed.
Server
Simmer
Rohnert Park, California
02.2023 - 12.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections and dietary restrictions.
- Trained new servers on restaurant policies and service standards.
- Upsold menu items to enhance guest experience and satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
Takeout Bagger
Simmer
Rohnert Park, California
02.2023 - 12.2024
- Maintained the cleanliness and organization of the bagging area..
- Collaborated with cashiers to streamline the checkout process.
- Trained new baggers on effective bagging methods and safety protocols.
- Monitored inventory of bags and supplies for operational efficiency.
- Provided support during peak hours to enhance customer experience.
Cashier
Simmer
Rohnert Park, CA
02.2023 - 11.2024
- Managed cash drawer operations, ensuring proper cash handling procedures.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area throughout shift.
- Balanced cash register at end of shift, confirming accuracy of sales totals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CA06-2022
Some College (No Degree) - Accountant
Santa Rosa Junior College
Santa Rosa, CASkills
- Team management
- Inventory management
- Menu knowledge
- Operational efficiency
- Attention to detail
- Strong work ethic
- Point of sale (POS) system operations
- Scheduling coordination
- Staff training
- Performance monitoring
- Customer relationship management
- Problem solving
- Conflict resolution
- Effective communication
- Customer service
Languages
English
Professional
Khmer
Professional
Timeline
Merchandiser
Costco
11.2025 - Current
Three Brothers
Arborist Enterprises
12.2024 - Current
Manager
Simmer
02.2023 - 12.2024
Busser
Simmer
02.2023 - 12.2024
Server
Simmer
02.2023 - 12.2024
Takeout Bagger
Simmer
02.2023 - 12.2024
Cashier
Simmer
02.2023 - 11.2024
High School Diploma -
Elsie Allen High School
Some College (No Degree) - Accountant
Santa Rosa Junior College