STANLEY LIANG
Previously Licensed Sales Operations Associate
San Francisco,CA
Summary
Analytical and dedicated professional with extensive experience in ensuring compliance and managing financial transactions. Skilled in effective communication and problem-solving, contributing to timely and accurate operations. Ready to leverage expertise to enhance client satisfaction and operational efficiency.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Collections Specialist (Contract Position)
OpenTable
San Francisco, CA
05.2019 - 10.2019
- Facilitated daily inbound and outbound calls to collect on delinquent accounts, contributing to recovery efforts
- Process credit, debit, and ACH payments through JPM Access and Orbital
- Reconciled ad-hoc reporting and followed up with clients on returned checks, chargebacks, and ACH returns to resolve discrepancies and mitigate financial losses
- Collaborated with Customer Success and Account Managers to ensure accurate billing, enhancing client account management
Investor Operations Analyst
RealtyShares
San Francisco, CA
12.2016 - 11.2018
- Conducted suitability reviews for investor onboarding, ensuring adherence to regulatory standards and minimizing compliance risks.
- Conducted an initial suitability review to assess investor onboarding processes and ensure compliance.
- Acted as liaison with external broker dealer to facilitate deal closing while ensuring SEC compliance.
- Oversaw payment processing for investor funds, ensuring timely and accurate transactions.
- Managed IRA documentation for self-directed custodians, streamlining account setup and ensuring compliance.
- Analyzed operational processes to identify and implement improvements, enhancing system efficiency and effectiveness.
Senior Financial Advisor Assistant
BancWest Investment Services
San Francisco, CA
05.2016 - 09.2016
- Assisted Wealth Advisor by managing daily administrative tasks and enhancing client interactions to support business growth
- Facilitated client onboarding by ensuring compliance with account procedures and documentation
- Executed brokerage and advisory account orders to ensure accurate and timely transactions for clients
- Managed standing and periodic letters of instruction for RMDs, ensuring timely execution and compliance with client service standards
- Performed clerical tasks including managing phone calls, mailing documents, and filing paperwork
Operations Associate
First Republic Private Wealth Management
San Francisco, CA
09.2014 - 03.2016
- Facilitated client onboarding for new investment professionals by reviewing account paperwork, performing account maintenance, processing ACAT and nonACAT requests, and tracking exception approvals, ensuring smooth integration into the firm.
- Guided teams through procedures for new account openings, enhancing overall onboarding experience.
- Managed client service hotlines, responded to inquiries, and escalated issues to upper management for resolution.
- Performed ad-hoc reporting to identify potential compliance risks and track red flags, supporting proactive risk management initiatives
- Spearheaded creation of official training manual, streamlining training process for new hires and enhancing knowledge transfer
Recruiting Manager
Robert Half
San Francisco, California
2022 - 2022
- Developed and implemented targeted recruiting strategies to attract diverse talent.
- Collaborated with hiring managers to define staffing needs and tailor recruitment approaches.
- Sourced candidates through job boards and social media to build a diverse talent pipeline.
- Conducted interviews to evaluate candidate qualifications and fit for positions.
- Streamlined onboarding processes to enhance new hire experience and facilitate quicker integration.
Education
Financial Planning Certificate -
UC Berkeley Extension
San Francisco, CA03-2028
Bachelor's Degree - Managerial Economics
UC Davis
Davis, CA06-2014
Skills
- Recruitment advertising and LinkedIn recruiting
- Interviewing techniques
- Onboarding processes
- Client relationship management
- Compliance assurance
- Market research
- Financial analysis
- Data analysis
- Microsoft Excel and Salesforce CRM
- YesWare Mail Merge
- DocuSign and Box
- NetX360 and OnBase
Certification
Series 7, Expired, 2018
Series 66, Expired, 2018
CFA Level I Exam, Passed
Series 66, Expired, 2018
CFA Level I Exam, Passed
Timeline
Collections Specialist (Contract Position)
OpenTable
05.2019 - 10.2019
Investor Operations Analyst
RealtyShares
12.2016 - 11.2018
Senior Financial Advisor Assistant
BancWest Investment Services
05.2016 - 09.2016
Operations Associate
First Republic Private Wealth Management
09.2014 - 03.2016
Recruiting Manager
Robert Half
2022 - 2022
Financial Planning Certificate -
UC Berkeley Extension
Bachelor's Degree - Managerial Economics
UC Davis