Hi, I’m
Stanley Modelewski
Kalamazoo,MI
Summary
Over fifteen years experience in providing person-focused Banking services, including sales, dispute resolution, problem solving and educating customers of all socioeconomic backgrounds. Proven ability to conduct group training sessions and public speaking events effectively. Honorably discharged United States Air Force Senior Airman in the detail-oriented field of Navigational Systems Electronics.
Overview
25
years of professional experience
1
Certification
Work History
PNC MortgageKalamazoo, MI
Mortgage Loan Officer
04.2014 - 07.2023
Job overview
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Educated customers on various aspects of mortgage financing options available.
- Kept detailed records regarding approved, denied and received loan applications.
IndyMac Mortgage Services, a division of OneWest BKalamazoo, MI
Customer Contact Specialist III
01.2007 - 10.2013
Job overview
- Ranked consistently in the top 25% for providing high quality customer service.
- Routinely received positive feedback for training sessions, such as explaining new protocols clearly, from trainees.
- Entrusted by management to engage in de-escalation with frustrated borrowers when coworkers were unable to provide a satisfactory resolution.
Detech Firesense TechnologiesKalamazoo, MI
Safety Consultant/Direct Sales
01.2006 - 01.2007
Job overview
- Conducted over 100 group presentations on fire safety, home safety evaluations, and fire drill education primarily in Amish communities
- Earned top 5 standing in Safety consultant Sales.
Recruited and trained safety consultants.
United States Air ForceWarner Robins, GA
Meterological and Navigational Systems Technician
09.1998 - 09.2002
Job overview
- Promoted to the rank of Senior Airman with supervisory responsibilities over lower-ranking group members.
- Guaranteed Potential flight crews' safety by constructing and maintaining complex navigational systems.
- Authorized with Secret level security clearance.
Education
Western Michigan UniversityKalamazoo, MI
Bachelor of Arts from English Composition
04.2006
Skills
- NMLS Registration
- Relationship Selling
- Negotiation Tactics
- Group Presentations
- Attention to Detail
- Income Evaluation
- Financial Service Solutions
- Active Listening and Learning
- Verbal and Written Communication
- Customer Service-Focused
- Call Center Customer Service
- Product Upselling
Certification
- NMLS 1189355
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Loan Officer
PNC Mortgage
04.2014 - 07.2023
Customer Contact Specialist III
IndyMac Mortgage Services, a division of OneWest B
01.2007 - 10.2013
Safety Consultant/Direct Sales
Detech Firesense Technologies
01.2006 - 01.2007
Meterological and Navigational Systems Technician
United States Air Force
09.1998 - 09.2002
Western Michigan University
Bachelor of Arts from English Composition
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