Stanley Stephens
Delta Air Lines, Hartsfield Jackson International Airport
McDonough,Georgia
1
Certification
44
years of professional experience
Dedicated customer service professional with extensive experience in effective communication, problem-solving, and operational efficiency. Proven ability to resolve customer inquiries and enhance operational processes.
Work History
Customer Service Agent
13 Years 7 Months- Resolved customer inquiries and complaints through effective communication strategies.
- Coordinated with airline staff to facilitate smooth flight operations and schedules.
- Managed luggage handling and ensured proper tagging procedures were followed.
Purchasing Manager
25 Years 1 Month- Negotiated contracts that secured favorable purchasing terms and conditions.
- Established vendor relationships that ensured timely product availability and supported operational needs.
- Developed purchasing policies that enhanced operational efficiency and compliance.
- Coordinated inventory management to align stock levels with demand and reduce excess costs.
- Conducted supplier evaluations to enhance quality and performance standards across the supply chain.
Education
MBA - Finance
Bachelor of Science - Engineering Technology
Skills
Baggage handling
Customer relationship management
Customer relations
Shipping and logistics
Inventory management
Conflict resolution
Time management
Certification
- Georgia Real Estate License
Timeline
Customer Service Agent
Delta Air Lines, Hartsfield Jackson International Airport
02.2007 - 09.2020Read More
Purchasing Manager
AT&T
11.1976 - 12.2001Read More
Mercer University
MBA from Finance
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Purdue University
Bachelor of Science from Engineering Technology
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