Stanley Williams
Winterpark,FL
Summary
Service and management professional recognized for an unwavering commitment to high standards and results-driven performance. Proven track record in optimizing service processes and enhancing team effectiveness underscores a strong focus on collaboration and adaptability, ensuring reliable support in dynamic environments. Expertise in team leadership and customer relationship management fosters a culture of care that extends beyond guests to include team members, creating an exceptional work atmosphere that translates into outstanding service experiences. Passionate about nurturing both guest satisfaction and team well-being, ultimately reflecting in the quality of service delivered.
Overview
11
11
years of professional experience
Work History
Service Manager
4Rivers
Winter Park, FL
11.2022 - Current
- Set a high standard of service excellence to motivate and align team efforts towards customer satisfaction.
- Coordinated cross-functional teams to resolve complex customer issues promptly and effectively.
- Analyzed service reports to identify areas of improvement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Line Cook/Shift Manager
Buffalo Wild Wings
Winter Park, FL
08.2018 - Current
- Upheld company standards and compliance requirements for operations and cleanliness.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Managed inventory and ordered new products when inventory was running low.
- Opened a Buffalo wild wings in the dallas airport as part of the training team
Shift Manager
Cheddar's Casual Cafe
West Melbourne, FL
02.2015 - 04.2020
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
- Coordinated shift-based inventory receiving, auditing and restocking.
Education
High School Diploma -
Heritage High School
Palm Bay, FL04-2014
Skills
- Team development
- Schedule oversight
- Training and mentoring
- Systems and automation applications
- Time management
- Customer service
- Team leadership
Timeline
Service Manager
4Rivers
11.2022 - Current
Line Cook/Shift Manager
Buffalo Wild Wings
08.2018 - Current
Shift Manager
Cheddar's Casual Cafe
02.2015 - 04.2020
High School Diploma -
Heritage High School