Summary
Overview
Work History
Education
Skills
Timeline
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Stanley Wilson

Jonesboro,AR

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Men's Wearhouse. Excelled in problem-solving and team building, significantly raising performance levels. Skilled in retail operations and customer service, adept at driving sales and improving engagement through strategic planning and attention to detail.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Men's Wearhouse
04.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Call Center Representative

TeleTech
12.2018 - 03.2019
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Machine Operator

Butterball
04.2018 - 12.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Education

High School Diploma -

Nettleton High School
Jonesboro, AR
05.2015

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Team Building and Leadership
  • Store Opening and Closing
  • Inbound phone calls
  • Resolving issues
  • Call Center Operations
  • Communicating with clients
  • Product Knowledge
  • Appointment Scheduling
  • Strong Work Ethic
  • Good Communication
  • Attention to Detail
  • Machinery Operation
  • Workplace Safety

Timeline

Assistant Store Manager

Men's Wearhouse
04.2019 - Current

Call Center Representative

TeleTech
12.2018 - 03.2019

Machine Operator

Butterball
04.2018 - 12.2018

High School Diploma -

Nettleton High School

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Stanley Wilson