Stanley 'Dustin' Matthews
Florence,SC
Summary
Results-driven professional with significant experience in issue resolution and employee training. Known for maintaining accurate client records and implementing process improvements to enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
SEJ Services
Florence, South Carolina
05.2024 - 12.2025
- Coordinated communication between clients and internal teams effectively.
- Assisted in resolving client issues by providing timely support and solutions.
- Gathered client feedback to inform service improvements and adjustments.
- Maintained accurate records of client in order to pass internal and external audits.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Onboarded new team members to integrate into organization.
- Recruited, hired and trained new hires.
- Promoted safety through daily safety briefs at beginning of each shift.
Assistant Manager
PSSI Sanitation
Florence, South Carolina
09.2021 - 05.2024
- Assisted in daily operations and workflow management for team efficiency.
- Coordinated staff schedules and ensured adequate coverage for shifts.
- Trained new employees on company policies and operational procedures.
- Implemented process improvements to streamline administrative tasks.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Delivery Driver
Peterbilt
Florence, South Carolina
04.2018 - 09.2021
- Operated delivery vehicles safely and efficiently to transport goods.
- Followed delivery schedules and routes to ensure timely service.
- Loaded and unloaded cargo according to company procedures.
- Maintained vehicle cleanliness and performed routine inspections.
- Assisted in training new drivers on safety protocols and operational procedures.
- Adhered to all traffic laws and regulations while driving company vehicles.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Education
High School Diploma -
South Florence High School
Florence, SC06-2015
Some College (No Degree) - CDL-A
Florence-Darlington Technical College
Florence, South Carolina, SCSkills
- Client communication
- Issue resolution
- Client feedback analysis
- Record maintenance
- Training and onboarding
- Customer relationship management
- Forklift operation
- Inventory management
- Team coordination
- Employee training
- Warehouse management systems
- Manufacturing and warehouse procedures
- Time management
- Certified forklift operator
Certification
CDL-A
References
References available upon request.
Timeline
Account Manager
SEJ Services
05.2024 - 12.2025
Assistant Manager
PSSI Sanitation
09.2021 - 05.2024
Delivery Driver
Peterbilt
04.2018 - 09.2021
High School Diploma -
South Florence High School
Some College (No Degree) - CDL-A
Florence-Darlington Technical College