Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

STAPHANY Y. WILLIAMS

The Bronx,NY

Summary

I am Highly-motivated employee with desire to take on new challenges, very strong worth ethic, adaptability and exceptional skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Patient Service Representative

Montefiore
07.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Took copayments and compiled daily financial records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Patient Service Representative

Radnet - Lenox, Union Square Diagnostic Imaging
02.2019 - 06.2023
  • Quickly registered patients in a friendly and service oriented manner and efficiently inputted clinical data as needed for appointments.
  • Coordinated with the back office staff for timely and effective care of patients.
  • Meticulously performed clerical skills including organizing patients' paperwork, answering incoming calls, and responding to patients' questions or concerns.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.

Patient Service Representative

EV Health Care Management
06.2011 - 01.2019
  • Contacting Medical Offices to schedule appointments to review medical records
  • Performing the duties of processing and registering patients as well as having good communication skills and good knowledge of computers
  • Maintained attendance records of patients, filing of patient paperwork, transmitted correspondence or medical records by mail, e-mail, or fax
  • Preparing copies, fax, telephone numbers and print hard copies of medical records as required by doctors and insurance companies Scheduling MRI's , CAT SCANS and X-RAYS.

Education

Medical Science -

Bronx High School
Bronx, NY
06.2011

Skills

  • Customer Service
  • Active Listening
  • Data Management
  • Proficient in the use in Microsoft Word Excel & Powerpoint
  • Appointment scheduling
  • HIPAA compliance
  • Insurance verification

References

References furnished upon request

Timeline

Patient Service Representative

Montefiore
07.2024 - Current

Patient Service Representative

Radnet - Lenox, Union Square Diagnostic Imaging
02.2019 - 06.2023

Patient Service Representative

EV Health Care Management
06.2011 - 01.2019

Medical Science -

Bronx High School

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