Star Gomez
Fullerton,CA
Summary
Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management.
Dependable sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhancing store loyalty with unparalleled support.
Overview
25
25
years of professional experience
Work History
Senior Sales Associate/Temporary Key Holder
Harbor Freight Tools USA
Whittier, California
02.2022 - Current
- Provide a great experience for our customers.
- Handle various sales transactions.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Entered and updated customer information in system using customer relationship management tools to keep information current.
- Encourage customers to participate in company programs.
- Maintain a safe, clean, and organized store.
- Cross-train in areas of store operations including Stocking/Sales associate duties, and responsibilities.
- Provided training and mentoring to junior sales associates when it comes to special return procedures.
- Resolved customer complaints in a professional manner.
- Collaborated with logistics to ensure smooth functioning of business operations.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Mentor new team members on company standards, customer service techniques and effective sales strategies.
Floor Manager
Party Warehouse
Rancho Cucamonga, CA
05.2014 - 01.2022
- Stayed up-to-date on extensive company products and services.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Improved administrative and procedural process to maximize accuracy and efficiency.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Established effective employee schedules to meet expected customer demands.
- Trained and motivated staff, delivering outstanding service to every customer.
- Inventoried stock every week to identify loss concerns and maintain accurate records.
- Constructed displays and store layouts throughout the store for each coming holiday.
- Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Sales Representative
Halloween Headquaters
Montebello, CA
08.1999 - 11.2023
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Created and implemented store displays, promoting sales and growth.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Interfaced with customers to resolve problems quickly.
- Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Exceeded sales goals by 20% for 10+ years.
Education
Some College (No Degree) -
East Los Angeles College
Monterey Park, CASkills
- Customer relations
- Merchandising
- Excellent multi-tasker
- MS Office proficient
- Store planning and design
- Loss prevention
- Basic clerical knowledge
- Flexible schedule
- Excellent time management
- Reliable and dependable
- Inventory control procedures
- Team leadership
- Strong communication skills
- Cheerful and energetic
- Cash handling accuracy
- Approachable
- Inventory management
- Customer service
Timeline
Senior Sales Associate/Temporary Key Holder
Harbor Freight Tools USA
02.2022 - Current
Floor Manager
Party Warehouse
05.2014 - 01.2022
Sales Representative
Halloween Headquaters
08.1999 - 11.2023
Some College (No Degree) -
East Los Angeles College