Star Henderson
New York,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Care Provider/Information Desk Clerk
BAYADA
06.2019 - 11.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Answered phones and collected/recorded data from at least 10 clients daily
- Referred new patients
- Resolved client concerns/provided information about services, policies and procedures
Home Care Provider
Selfhelp
05.2014 - 05.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted clients to and from appointments while scheduling and keeping track of appointments.
- Helped create care plans with family/physicians.
Receptionist/Customer Service Rep
Wicked Weaves
03.2014 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduled appointments while checking clients in and out.
- Responded to customer requests for products, services, and company information.
- Kept track of inventory and helped make sales.
Receptionist and Information Clerk
Nursing And Rehabilitation Facility
09.2010 - 02.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed over 10 clients daily
- Answered phone promptly and directed incoming calls to correct offices
Education
High School Diploma -
Academy of Environmental Science
410 E 100th Street06.2010
Skills
- Report Observations
- Home Therapy
- Nursing Assistance
- Customer Satisfaction
- Progress Documentation
- Active Listening
- Merchandise Orders and Exchanges
- Conflict Resolution
- Money Handling Abilities
- Customer Service
- Product Promotion
- Problem-Solving Ability
Certification
- CHHA - Certified Home Health Aide
- OSHA
Timeline
Home Care Provider/Information Desk Clerk
BAYADA
06.2019 - 11.2020
Home Care Provider
Selfhelp
05.2014 - 05.2019
Receptionist/Customer Service Rep
Wicked Weaves
03.2014 - 11.2016
Receptionist and Information Clerk
Nursing And Rehabilitation Facility
09.2010 - 02.2014
High School Diploma -
Academy of Environmental Science
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