Star Smith
Ahoskie,NC
Summary
Dynamic leader with a proven track record at Speedway, adept in operations management and fostering vendor relationships. Excelled in building motivated teams and enhancing sales through strategic planning and performance improvement. Skilled in customer relationship management, ensuring high satisfaction and loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
When I take on a role, I make the best of it and do everything I can to go above expectations to better myself for any future roles that may come.
Overview
11
11
years of professional experience
Work History
General Manager
Speedway
Williamston, NC
07.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
PCA
Elite Home Health Care
Franklin, VA
02.2020 - 06.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Deli Cook
Food Lion
Murfreesboro, NC
01.2019 - 09.2019
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Assisted in maintaining a well-stocked deli case by replenishing items as needed and rotating products to ensure freshness.
- Improved overall efficiency by multitasking in various roles such as cashier, cook, or stocker when necessary.
- Operated and maintained grills, fryers and other cooking equipment.
- Trained new team members on kitchen operations and safety protocols.
- Restocked stations and supplies during slower periods between rushes.
- Adhered to strict food safety regulations and hygiene standards.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Prepared meals according to customer specifications.
Shift Lead
Tropical Smoothie Cafe
Nags Head, NC
03.2014 - 09.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Collaborated with management to develop strategies for improving overall store operations.
Education
High School Diploma -
Manteo High Schoo,
Manteo, NC06-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Effective leader
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Expense control
- Sales expertise
- Team oversight
Timeline
General Manager
Speedway
07.2022 - Current
PCA
Elite Home Health Care
02.2020 - 06.2022
Deli Cook
Food Lion
01.2019 - 09.2019
Shift Lead
Tropical Smoothie Cafe
03.2014 - 09.2016
High School Diploma -
Manteo High Schoo,