Star Stovall

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Boosted client retention by developing and implementing comprehensive account management strategy.
• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
• Built relationships with customers and community to promote long term business growth.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Negotiated prices, terms of sales and service agreements.
• Stayed current on company offerings and industry trends.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Selected correct products based on customer needs, product specifications and applicable regulations.

See above with NavSav. Tom Lovell, owner of First Service Insurance sold to NavSav to plan on retirement in 2-3 years. He and I continue to work together on his accounts. However he has now decided to retire on 12-03-24.

Account Management for Bob Fields including Customer contact for updated payroll, revenue, drivers, vehicles, equipment, etc. for preparation of renewal submissions to carriers for quotes. Contact with insurance carriers on marketing specific accounts, review of quotes, preparation of proposal and service on accounts.

Marketing, submissions for quotes with information obtained from Client, completion of signed apps and premium payment on new and renewal business, obtaining Binder and subsequent issue of policies and executing Binder, Certificates, Evidences, Vehicle ID Cards and continued service to Clients including but not limited to policy changes, review of new MSA’s, filing claims and follow-up on active items.

Worked independently on Commercial insurance accounts, assistant Bookkeeper, assistant Office Manager, Operations Manager of Redshaw Insurance Systems software package. Duties and Responsibilities: writing & servicing commercial insurance accounts including rating, marketing and issue of policies, premium collection, invoicing, policy changes, claims filings, meeting and working with Clients and companies and accounts receivables. Assisted Bookkeeper with month end closing (balancing A/R, posting commission income and A/P). Assisted Owner with office Management working in a supervisory and administrative capacity in his absence. Installed all Redshaw updates and trained employees in use of system.

He sold to Mr. Insurance on 2-01-90.

Assist Producer in marketing, rating, writing and servicing commercial insurance accounts, included review and account development with application submissions, reporting forms, proposals, issuance of policies, servicing of policies and meeting and working with clients and companies.

Sales and Service of personal lines P&C, life insurance/estate planning and hospitalization. This included working with clients and company personnel, preparation of applications, rating and filing claims as well as ongoing services to clients.

Personal Lines P&C. Rating, quoting, application submission and service on policy changes and filing claim.