STAR TORREGANO
New Caney,TX
Summary
Results-driven Business Management graduate with experience in student engagement, customer success, and cross-functional coordination. Proven ability to improve communication processes, analyze feedback, and support program operations. Seeking a remote role in business operations, project coordination, or customer success where I can drive efficiency and enhance client experiences.
Overview
5
5
years of professional experience
Work History
Engagement Specialist
The College of Healthcare Professions
02.2025 - Current
- Collaborate with academic departments to align program offerings with student needs and industry trends.
- Streamline communication processes between departments, improving response times for student inquiries.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
Nanny
Nannies of The Woodlands, LLC
12.2021 - 12.2024
- Managed daily schedules, activities, and care routines, ensuring consistency and organization
- Maintained detailed records of activities, behaviors, and progress, demonstrating strong documentation skills
- Built strong relationships with families through clear communication and reliability
Turbo Tax Customer Representative
Foundever- Turbo Tax
12.2022 - 08.2023
- Assisted customers with tax-related inquiries, ensuring accurate navigation of tax tools and transcripts
- Resolved customer issues efficiently, maintaining high satisfaction and service quality
- Collected and analyzed customer feedback to identify trends and recommend service improvements
Assistant Teacher
Bright Horizons at North Oaks
12.2020 - 10.2021
- Supported classroom operations by coordinating schedules and activities for children
- Followed structured curriculum plans, ensuring consistency in daily learning activities
- Maintained a safe and organized learning environment
Education
Bachelor of Arts - Business Management
Southeastern Louisiana University
Hammond, LA01.2020
High School - undefined
Assumption High School
Napoleonville, LA01.2016
Skills
- Project Coordination
- Customer Success & Retention
- Data Tracking & Reporting
- Process Improvement
- Cross-functional Collaboration
- outstanding time management skills
- Microsoft Excel & Office Suite
- Communication & Stakeholder Support
Able to adapt to all environments
Outstanding work ethic
Positive attitude
Schedule management
First aid and CPR certified
Timeline
Engagement Specialist
The College of Healthcare Professions
02.2025 - Current
Turbo Tax Customer Representative
Foundever- Turbo Tax
12.2022 - 08.2023
Nanny
Nannies of The Woodlands, LLC
12.2021 - 12.2024
Assistant Teacher
Bright Horizons at North Oaks
12.2020 - 10.2021
Bachelor of Arts - Business Management
Southeastern Louisiana University
High School - undefined
Assumption High School