Star C. Goldsmith
Edmond,OK
Summary
Results-focused consumer and commercial lending professional with in-depth knowledge and experience in retail banking, lending, and developing customer relationships. Proactive leader with strengths in communication, sales, and training. Adept at creating new opportunities and initiating activities to promote company growth and expansion while serving the community.
Overview
18
18
years of professional experience
Work History
Commercial Lending Specialist, Banking Officer
Prosperity Bank
Oklahoma, City OK
12.2017 - Current
- Provide full banking service to a large portfolio of commercial/mortgage loan customers; this includes deposit account management, responding to loan inquiries, loan payment assistance, loan payment collection, etc. Loan portfolio managed is in excess of $60MM and deposit portfolio in excess of $80MM
- Assist lenders in structuring loans, discussing pricing/rates, preparing loan documentation, and analyzing credit to reduce risk.
- Train, develop, and supervise new lending assistants; serve as a point of contact for information and resources for new lending assistants.
- Accompany lenders on sales calls and assist with developing new relationships and deepening existing relationships.
- Serve as the primary point of contact for diverse portfolio of customers while maintaining a high level of customer satisfaction.
- Cross sell bank products and services to customers and refer to other departments within the bank.
- Meet sales goals and refer all banking products while assisting customers with various transactions.
- Uphold and maintain banking policies to mitigate risks and ensure lending/banking practices are sound.
Teacher - Algebra 1 & 2
Harding Fine Arts Academy
, Oklahoma
01.2016 - 12.2017
- Responsible for planning and executing engaging, content driven lessons for Algebra 1 and Algebra 2 students
- Met with parents and guardians to discuss student progress and areas for improvement.
- Provide students with work and curriculum based on their level of knowledge within the subject area.
- Delivered clear, informative lectures on subject matter framed to meet state standards.
- Customized instructional plans to meet needs of different students.
- Prepared, administered and graded assignments and examinations.
Floating Banker - Supervisor
Intrust Bank
Oklahoma City, OK
07.2013 - 01.2016
- Responsible for providing banker services to any one of the six different Intrust Bank locations in Oklahoma City and surrounding area
- Supervise teller line and serve as a support for teller line employees
- Maintain a flexible schedule and be able to provide coverage for tellers, bankers, and managers who are out of the branch for any reason
- Provide assistance and leadership to tellers in each branch
- Help customers open and close accounts, apply for loans and make sound financial decisions
- Assist Intrust Bank customers with all account maintenance
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Communicate with banking center managers and focus on sales initiatives given for each pay period
Retail Supervisor
Prosperity/ Coppermark Bank Bank
Oklahoma City, OK, Oklahoma
04.2012 - 07.2013
- Successfully managed all tellers and teller line operations
- Experienced in completing monthly retail sales/cash position/performance reports
- Successfully coached and mentored tellers in sales and service
- Responsible for all hiring, systems training, coaching, scheduling, and disciplinary actions of tellers
- Participated with Lobby Manager on implementing specific strategies to achieve banking center sales goals
- Dealt with customer complaints and rectified product and service issues.
Senior Teller/Special Services Teller
Prosperity/Coppermark Bank Bank
Oklahoma City, OK, Oklahoma
06.2006 - 01.2012
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Consistently reached monthly sales goals by discovering customer’s needs and offering products and solutions to accommodate each individual
- Experience in hosting quarterly, motivational team meetings
- Designated vault teller responsible for all currency within the branch
- Responsible for completing monthly branch currency audits
- Planned and hosted monthly sales meetings for tellers and supervisors
Education
Bachelors of Science - Biology, Business Communication
University of Central Oklahoma
05.2011
Skills
- 10 years of retail banking/sales experience
- 5 years of consumer/commercial lending experience
- supervisory/training experience
- Outstanding interpersonal skills
- supervisory/training experience
- flexible and workable
- Very detail oriented
- Proactive and self motivated
References
Quinette Bulls, Teacher, Putnam Elementary, 405-818-4462
Kristal Stallworth-Little, School Site Coordinator 209-808-4217
Friedrick Demerson, Assistant VP Branch Manager 405-570-9657
Interests
Activities: , 2009 to Present: Emmanuel Tabernacle Church TWC Scholarship Committee President 2006 to Present: Emmanuel Tabernacle Church Youth Board Member/Mentor to youth ages 11-17 2006 to Present: Emmanuel Tabernacle Church Announcer 2011 to 2013: Emmanuel Tabernacle Church Youth Board Secretary 2013 to Present: Emmanuel Tabernacle Church Youth Board Vice President 2020 to Present Director of Emmanuel Tabernacle Youth Department
Timeline
Commercial Lending Specialist, Banking Officer
Prosperity Bank
12.2017 - Current
Teacher - Algebra 1 & 2
Harding Fine Arts Academy
01.2016 - 12.2017
Floating Banker - Supervisor
Intrust Bank
07.2013 - 01.2016
Retail Supervisor
Prosperity/ Coppermark Bank Bank
04.2012 - 07.2013
Senior Teller/Special Services Teller
Prosperity/Coppermark Bank Bank
06.2006 - 01.2012
Bachelors of Science - Biology, Business Communication
University of Central Oklahoma