Starks Laken
Tupelo,MS
Summary
Dynamic Admission Discharge Specialist with a proven track record at Family Medicine Residency Center, excelling in patient relations and documentation management. Expert in optimizing clinic operations and enhancing patient satisfaction through effective problem-solving and analytical thinking. Committed to delivering quality care while ensuring compliance with healthcare regulations.
Overview
23
23
years of professional experience
Work History
Admission Discharge Specialist
Family Medicine Residency Center
07.2024 - Current
- Coordinated patient scheduling and managed appointment logistics for efficient clinic operations.
- Assisted in developing educational materials for patient engagement and health literacy.
- Supported clinical team with electronic health record management and documentation accuracy.
- Implemented feedback mechanisms to enhance patient care quality and satisfaction.
- Followed all company policies and procedures to deliver quality work.
Patient Access Specialist
North MS Medical Center
10.2015 - 06.2024
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Facilitated insurance verification procedures to enhance patient experience and minimize billing discrepancies.
- Coordinated scheduling of appointments, optimizing clinic workflow and reducing patient wait times.
- Trained new staff on electronic health record (EHR) systems, improving operational efficiency across departments.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
Debt Collector
Franklin Collection Service
07.2012 - 09.2014
- Managed collection efforts to recover outstanding debts while maintaining positive client relationships.
- Utilized collection software to track accounts and streamline communications with debtors.
- Developed and implemented strategies to improve collection rates and reduce delinquency.
- Trained and mentored junior collectors on best practices in debt recovery techniques.
Customer Service Representative
JCPenney
01.2007 - 12.2011
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Collaborated with team members to streamline store operations and improve service efficiency.
- Trained new employees on customer service protocols and company policies.
- Implemented feedback from customers to enhance product offerings and in-store experience.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative Specialist
United States Army Reserve
01.2003 - 07.2011
- Coordinated administrative functions to support unit operations and enhance mission readiness.
- Managed scheduling and logistics for training events, ensuring effective resource allocation.
- Developed and maintained filing systems to streamline document retrieval and improve efficiency.
- Assisted in the preparation of reports and presentations for leadership review, ensuring accuracy and clarity.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
No Degree - RADIOLOGY
Itawamba Community College
Fulton, Mississippi, MS08-2026
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Admission Discharge Specialist
Family Medicine Residency Center
07.2024 - Current
Patient Access Specialist
North MS Medical Center
10.2015 - 06.2024
Debt Collector
Franklin Collection Service
07.2012 - 09.2014
Customer Service Representative
JCPenney
01.2007 - 12.2011
Administrative Specialist
United States Army Reserve
01.2003 - 07.2011
No Degree - RADIOLOGY
Itawamba Community College