Starla Kyser
Conroe
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
19
19
years of professional experience
1994
1994
years of post-secondary education
Work History
Account Manager
MTM Health
Conroe
10.2024 - 02.2026
- Managed client accounts, ensuring timely communication and support.
- Developed strategic plans to enhance client satisfaction and retention.
- Coordinated with internal teams to align services with client needs.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
CO-OWNER AND OPERATOR
Wedas Tex-Mex food truck
Pensacola
03.2022 - 10.2024
- Schedule use of food truck or catering services for events such as receptions, and negotiate details of arrangements with clients.
- Monitor compliance with health and fire regulations regarding food preparation.
- Keep records required by government agencies as well as food cost and inventory.
- Maintained food inventory, general maintenances, sanitation as well as servicing supplies.
- Coordinated menu offerings based on seasonal ingredients and customer preferences.
- Managed daily operations of food truck ensuring efficient service.
Health Plan Operations
Aetna
Plantation
07.2007 - 07.2021
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior management, and team members as necessary.
- Monitored vendors to ensure that they efficiently and effectively provide needed services while staying within budgetary limits, Medicare and Medicaid compliance, as well as, meeting contractual KPIs.
- Tracked and trended complaints from members, providers, and internal departments to identify root cause and process improvements.
- Provided yearly training on benefits offerings for AEP both virtual and in person.
- Experienced with Mail Handlers Benefit Plan, Health Care Exchange , and Medicare various states, as well as, Special Needs Plans.
- 2015 Ranked as One of Aetna's Top Talent
- Ensure my team meet claims processing, claims rework and inbound call KPIs.
- Provided coaching and development plans.
- Key contributor to the implementation of the Stars Inactive Outbound Call Team, The Assist/Escalations Line, Florida Medicare Customer Service integration and Concierge Services.
- Confer with customers by telephone to provide information about benefit plan, plan premiums, medical claims, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Adjust medical claims per claims processing manual and Medicare/Medicaid processing guidelines.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Education
High School Diploma -
CHOCTAWHATCHEE HIGH SCHOOL
Fort Walton Beach, FLSome College (No Degree) -
OKALOOSA WALTON COMMUNITY COLLEGE
Fort Walton Beach, FLCertification Advanced Clerical Administrative Clerk - TCU Training ProgramClerical (1997)
Job Corp
San Jose, CASkills
- Vendor Management
- Medical Claims
- Inventory Management
- Call Center Management
- Microsoft Office Suite
- Coaching, Training for Team Development
- Process Improvement
- Tracking Trends to Identify Potential Business Impacts
Timeline
Account Manager
MTM Health
10.2024 - 02.2026
CO-OWNER AND OPERATOR
Wedas Tex-Mex food truck
03.2022 - 10.2024
Health Plan Operations
Aetna
07.2007 - 07.2021
High School Diploma -
CHOCTAWHATCHEE HIGH SCHOOL
Some College (No Degree) -
OKALOOSA WALTON COMMUNITY COLLEGE
Certification Advanced Clerical Administrative Clerk - TCU Training ProgramClerical (1997)
Job Corp