Overview
Work History
Education
Skills
Technical Skills
Certification
Timeline
Generic

Starla Lacey, MSHI, SFC

Atlanta,GA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Manager/Administrator, Account Management

Willis Towers Watson
01.2021 - Current
  • Financial Client Account Management: Managed 50+ high-value financial client accounts, optimizing risk management and providing broking assistance; Achieved 15% program efficiency improvement and exceeded non- compliance rate standard (4% vs. 8%)
  • Insurance and Claim Management: Impels insurance and claim management programs, directing planning, execution, and implementation of multiple initiatives; Develops strategic project plans, ensuring budget adherence and timely deliverables
  • Cross-Functional Team Leadership: Leads cross-functional teams to analyze performance data, improve communication, and align objectives, achieving 25% increase in client satisfaction scores
  • Contract Management and Dispute Reduction: Reduces contract disputes by 20% through strategic risk mitigation and comprehensive contract reviews; Provides solutions to stakeholders, driving business performance

Technical Analyst

Health Informatics, Drummond Group
01.2019 - 01.2020
  • Informatics Technology Project Management: Executed informatics technology projects at 95%, conducting system analysis for quality assurance
  • System Workflow Optimization and EHR Support: Specialized in optimizing system workflows, conducting EHR testing for risk management and compliance, and analyzing 1000+ public health datasets for actionable insights
  • Database Management and Telehealth Collaboration: Identified areas for improvement and consulted health professionals; Enabled 10+ telehealth startup partnerships by providing EHR data integration solutions
  • Quality Assurance for Salesforce: Implemented Salesforce (CRM) QA protocols, leading to 30% reduction in errors and improving interoperability of clinical data

Registered Medical Assistant

Piedmont Healthcare
01.2017 - 01.2021
  • Healthcare Project Development: Strategically planned and researched for the development of healthcare projects for hospital integration; Accelerated workflow optimization, operational efficiency, and physician productivity
  • Regulatory Compliance and Chart Auditing: Conducted 20+ daily audits of patient charts to ensure regulatory compliance, contributing to high standards of healthcare delivery and patient safety

Education

Master of Science - Health Informatics

Mercer University
Atlanta, GA
05.2019

Bachelor of Science - Business Administration

Martin University
Indianapolis, IN
05.2011

Skills

  • Regulatory Compliance
  • Risk Management
  • Data Analysis
  • Stakeholder Relations
  • Project Management
  • Contract Negotiation
  • Client Relationship Management
  • Quality Assurance (QA) Performance Metrics
  • Process Improvement
  • Cross-functional Collaboration
  • Insurance Broking
  • Team Leadership

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), PowerBI, EPIC, Cerner, Citrix, Allscripts, Cloud Computing, Data Mining, Help Desk Support, SQL, Agile, UI/UX Design Research, Salesforce (CRM)

Certification

UI/UX Design Research Go Create | USA BootCamp | 2023


Property & Casualty License (P&C) | Georgia Dept of Insurance | 2022


Microsoft Certified: Azure Fundamentals | Microsoft | 2021


Scrum Fundamentals Certified (SFC) | CertiProf | 2021

Timeline

Program Manager/Administrator, Account Management

Willis Towers Watson
01.2021 - Current

Technical Analyst

Health Informatics, Drummond Group
01.2019 - 01.2020

Registered Medical Assistant

Piedmont Healthcare
01.2017 - 01.2021

Master of Science - Health Informatics

Mercer University

Bachelor of Science - Business Administration

Martin University

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Starla Lacey, MSHI, SFC