Starla Wright
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Laundry Attendant
Home At Hearthstone
02.2023 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Customer Service Representative
Eversana
06.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Shift Leader
United Dairy Farmers Inc.
08.2019 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Dental Assisting Certification -
Ross Edu. Medical Center
Cincinnati, OH04.2024
High School Diploma -
Mt. Healthy High School
Cincinnati, OH05.2019
Skills
- Insurance Verification
- Patient confidentiality
- Appointment Scheduling
- Data entry proficiency
- Follow-up skills
- Stress Tolerance
- HIPAA Compliance
- Multitasking and Organization
- Problem-Solving
Certifications
- CPR Certified
- HIPPA Trained
- Xray Trained (Dental)
Timeline
Laundry Attendant
Home At Hearthstone
02.2023 - Current
Customer Service Representative
Eversana
06.2021 - 04.2022
Shift Leader
United Dairy Farmers Inc.
08.2019 - 09.2021
Dental Assisting Certification -
Ross Edu. Medical Center
High School Diploma -
Mt. Healthy High School
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