Starlena Pogue
Clementon,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Assistant
MJ&R TRANS LLC
Lawrenceville, NJ
01.2022 - 01.2024
- Maintained NJ driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules if needed.
- Provided administrative support to senior management team.
- Assisted in the preparation of reports, presentations and correspondence.
- Instituted new employee training procedures to reduce onboarding process time length.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
Home Health Aide
Griswold Home Care of Camden County
BERLIN, NJ
03.2021 - 09.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Supervised daily activities and provided assistance to staff.
Office Assistant
Little Vessels Learning Center LLC
Sicklerville, NJ
11.2018 - 02.2021
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Delivered messages and ran errands.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Administrative Assistant
Nothing But Green Living Enterprise, LLC
Mount Laurel, NJ
01.2015 - 01.2016
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, ADP Rapid Pay, deposits and recordkeeping.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
Caseworker
Sallie-Mae, Inc New Jersey Division of Taxation
Moorestown, NJ
01.2008 - 01.2015
- Used data base and entry caseload of 100-200 clients
- Researched and skip-trace, collected overdue taxes (deficiencies) and outstanding returns (delinquencies)
- Documented and filed accurate client records, submitted information for abatements
- Met report deadlines in a fast-paced environment
- Answered phones in a professional manner and communicate information to 3rd party
- Used business tax knowledge, state tax to assist clients and applied knowledge of FDCPA, State and Federal Regulations
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Nursing Assistant
Virtua Memorial Hospital
01.2007 - 01.2008
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Education
HS Diploma -
Burlington County Institute of Tech
2006
Skills
- Excel Spreadsheets
- Data Entry Documentation
- PC Proficiency
- Customer Service
- Advanced MS Office Suite Knowledge
- Database Organization
- Customer Relations
- Office Management
- Medical Terminology
- Office Supplies and Inventory
- Greeting Visitors
- Correspondence Writing
- File and Record Keeping
- Basic Mathematics
- Email Correspondence
- Administrative Duties
References
References available upon request.
Timeline
Assistant
MJ&R TRANS LLC
01.2022 - 01.2024
Home Health Aide
Griswold Home Care of Camden County
03.2021 - 09.2022
Office Assistant
Little Vessels Learning Center LLC
11.2018 - 02.2021
Administrative Assistant
Nothing But Green Living Enterprise, LLC
01.2015 - 01.2016
Caseworker
Sallie-Mae, Inc New Jersey Division of Taxation
01.2008 - 01.2015
Nursing Assistant
Virtua Memorial Hospital
01.2007 - 01.2008
HS Diploma -
Burlington County Institute of Tech
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