Starlin Roman
Passaic,NJ
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
8
8
years of professional experience
Work History
Caseworker
Platinum Community Care
02.2023 - Current
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Facilitated client support groups to provide resources and assistance.
Administrator
BOSS LOAN OFFICE
01.2016 - 01.2019
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Education
High School Diploma -
LICEO PEDRO MARIA ESPAILLAT
SANTIAGO,RD06.2015
Skills
- Issue identification and resolution
- Client Engagement
- Highly effective communication
- Conflict Mediation
- Case information confidentiality
- Client interaction
- Assessment skills
- Problem-Solving
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caseworker
Platinum Community Care
02.2023 - Current
Administrator
BOSS LOAN OFFICE
01.2016 - 01.2019
High School Diploma -
LICEO PEDRO MARIA ESPAILLAT
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