STARLYN REYES
New York,NY
Summary
Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. I bring a wealth of expertise in information technology, documentation, reporting, and delivering top-notch customer service. As a well-rounded individual, I combine academic rigor with practical experience to drive continuous process improvement and contribute to overall business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Operations Manager II
Amazon
02.2021 - Current
- Responsible for leading and managing hourly associates as well as assistant managers which I provided guidance, setting performance goals and conducting performance evaluations on weekly basis.
- Supported UNY1/UNY5 with process path improvements by identifying areas that needed optimization to enhance efficiency and productivity
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Collaborate with different support teams k, including senior leadership, cross-functional teams, and external partners, to communicate performance updates, drive alignment, and ensure effective coordination across different departments
- Conducted and participated in weekly business reviews, daily business reviews, and process path improvement reviews to ensure all cost performing metrics are being met or exceeded
- Tracking operational performance metrics
- I would monitor metrics such as throughput, cycle time, defect rates, and customer satisfaction, and take actions to achieve or exceed targets
- Promoted and enforce safety protocols, adhere to regulatory requirements, and implement measures to mitigate risks and maintain a safe working environment.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Access Service Consultant
Le Moyne College
08.2018 - 12.2020
- Handled customer issues with confidence, using Sierra Library System to provide effective resolution, including safeguarded library books and periodical inventory
- Escalated incidents to the next level to remain compliant with the company's standards and procedures
- Created fliers to post throughout the library that would inform visitors and patrons of upcoming events including book clubs, meetings and special programs
- Supported staff with facility maintenance, security, services and daily staff tasks.
Student Director Assistant
Le Moyne College
08.2019 - 08.2020
- Assisted the Director of HEOP with planning events and managing the budget for the HEOP students
- Managed the HEOP social media web pages
- Reached out to HEOP applicants on any missing information they may have.
Education
Bachelor of Science - Business Administration & Information
Le Moyne College Madden School of Business
Syracuse, NY01.2020
Skills
- Organization and Time management
- Customer service expert
- Remote support, End-user support help desk Operations
- Desktop technical support, virus and malware prevention
- Desktop and laptop installations
- Technical Analysis
- Hardware and Software Installation & Configuration Technical Support
- System upgrades, Hardware knowledge & Installations
- Windows OS & Mac OS
- Amazon Web Services (AWS) Modules 1-4
- EC2 including Identity and Access Management
- Advanced computer proficiency, MS Office
- Team leadership and direction, time management & strategic planning
- Project Management
- Amazon Tableau server, PowerBI, UPH Drilldown, Analyzing SQL files, Marauders Map, SIM tickets, SQL Viewer
- DNS, TCP/IP, Subnetting, IP, DHCP, Troubleshooting
- Program Management, Technical writing training and presentation
- Supply Chain distribution
Certification
PMP - Project Management Professional
Google IT Support Certiication
Timeline
Area Operations Manager II
Amazon
02.2021 - Current
Student Director Assistant
Le Moyne College
08.2019 - 08.2020
Access Service Consultant
Le Moyne College
08.2018 - 12.2020
Bachelor of Science - Business Administration & Information
Le Moyne College Madden School of Business
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)