Summary
Overview
Work History
Education
Skills
Timeline
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JACOB C BALEST

Cortland,OH

Summary

Dependable leader seeking opportunity to broaden scope and further contribute to company success. Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new processes and optimize resources.

Overview

6
6
years of professional experience

Work History

Area Operations Manager II

Amazon
Twinsburg, Ohio
06.2022 - Current
  • Identified process improvement opportunities to promote a world-class customer experience, resulting in the highest throughput per hour in site history on all shifts.
  • Guided multiple salaried leaders to success through standardized tracking mechanisms and long-term success planning.
  • Enforced high-level adherence to health and safety to achieve top scores network-wide for consecutive quarters.
  • Built a strong, resilient team by identifying and guiding two highly qualified candidates for key positions.
  • Helped over 150 team members and 4 assistants tackle daily workloads with confidence through empowered training and motivational strategies.

Operations Intern

Amazon
Twinsburg, Ohio
05.2021 - 08.2021
  • Owned successful shifts of 150+ associates and 6 Process Assistants while monitoring KPIs and removing barriers for associates
  • Proposed and implemented a Continuous Improvement Project saving the Sort Center upwards of $30k annually.

Assistant Store Manager

Family Dollar
Cortland, OH
11.2018 - 03.2021
  • Reduced shrink to lowest in district (0.42%) by leveraging loss prevention strategies and completing regular cycle counts
  • Managed and balanced back-of-house workflow to minimize inventory dwell: (truck to shelf timeline reduction)
  • Created and maintained scheduling for team of 5 direct reports to ensure proper coverage & onboarded new staff as needed.

Education

Master of Business Administration - AACSB Accreditation

Louisiana State University - Shreveport
Shreveport, LA
06.2024

B.S.B.A - AACSB Accreditation

Youngstown State University
Youngstown, OH
05.2022

Skills

  • Exposure to Tableau & SQL
  • LinkedIn Microsoft Suite Certified
  • Cross-functional Collaboration
  • Process & Performance Improvement
  • Business Leadership
  • Policy Enforcement
  • Cost Reduction
  • KPI Evaluation and Monitoring
  • Problem Anticipation and Resolution

Timeline

Area Operations Manager II

Amazon
06.2022 - Current

Operations Intern

Amazon
05.2021 - 08.2021

Assistant Store Manager

Family Dollar
11.2018 - 03.2021

Master of Business Administration - AACSB Accreditation

Louisiana State University - Shreveport

B.S.B.A - AACSB Accreditation

Youngstown State University

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