Starr Bow
Summary
Dynamic leader with extensive experience, excelling in talent management and performance reviews. Proven track record of driving profitable growth and enhancing customer satisfaction. Skilled in recruitment and training, fostering a high-performing team culture that consistently achieves operational excellence.
Overview
20
20
years of professional experience
Work History
Coffeehouse Leader
Starbucks Coffee Company
09.2024 - Current
- Managed full P&L, driving profitable growth by controlling labor costs, minimizing waste, and increasing sales through targeted marketing and promotions.
- Fostered positive work environment through team communication and support, enhancing morale and collaboration.
- Implemented company policies to maintain quality standards and safety protocols.
- Trained and mentored team members on service and product knowledge, improving customer service quality and team competency.
- Led daily operations to ensure optimal store performance and customer satisfaction.
Human Resource Manager
Bow Enterprises Inc
01.2022 - Current
- Managed employee lifecycle processes, including onboarding and performance management, to enhance employee engagement.
- Assisted with recruitment and selection processes, contributing to a diverse workforce.
- Communicated with potential hires to provide clarity on expected tasks, compensation and polices.
- Explained HR policies to team members, fostering compliance and satisfaction.
- Improved organizational filing system for confidential employee records, resulting in improved accessibility and efficiency.
General Manager
Ulta Beauty
02.2020 - 11.2022
- Established clear goals and objectives to align team efforts and drive success.
- Recruit, develop and retain dedicated employees.
- Provides coaching, training, and feedback to improve associates' performance daily.
- Manages sales floor and drives retail sales by addressing guest concerns.
- Managed service and boutique supply inventory and ordering process, adhering to budget while ensuring availability of necessary products for services.
- Communicated and provided feedback to field leadership, including Business Market Trainer and Services District Leader, on business trends, opportunities, and operational challenges.
District Manager
Mobilelink-Cricket Wireless
01.2017 - 01.2018
- Led team operational practices to ensure smooth operations at each location.
- Coordinated reports and recommended strategies to management for enhancing customer experience and driving growth.
- Cultivated dedicated team of store managers, fostering their success and development.
- Experience in the successful implementation of loss prevention, shortage control, accident reduction, and fraud prevention program.
- Accomplished goals by establishing priorities and organizing workload to meet deadlines.
- Consulted with leadership on development of team's strategy.
- Identified and assessed strengths and opportunities and developed plans to maximize employee potential.
Retail Training Store manager
T-Mobile
06.2006 - 12.2014
- Facilitated training and educational sessions for new hires and current employees to improve overall team competency.
- Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion.
- Develop and execute individual development plans for store personnel.
- Observed and coached employees, providing actionable feedback on sales techniques and customer service excellence.
- Executed sales, service, and customer experience initiatives to enhance in-store engagement.
- Inspire and engage employees by motivating team to succeed.
- Conducted recruitment, interviews, and hiring processes for district positions.
- Lead marketing efforts to solicit new business.
Education
Bachelor Of Arts - General Studies, Human Resource Development, Sociology & Psychology
Texas Tech University
Lubbock, TX05.2022
Associate Of Arts - General Studies
Ranger College
Ranger, Texas05.2019
Skills
- Independent decision making
- Talent management
- Human resources operations
- Performance review management
- Training and development
- Inventory management
- Recruitment and hiring
- Team leadership
- Multi-unit management
Timeline
Coffeehouse Leader
Starbucks Coffee Company
09.2024 - Current
Human Resource Manager
Bow Enterprises Inc
01.2022 - Current
General Manager
Ulta Beauty
02.2020 - 11.2022
District Manager
Mobilelink-Cricket Wireless
01.2017 - 01.2018
Retail Training Store manager
T-Mobile
06.2006 - 12.2014
Bachelor Of Arts - General Studies, Human Resource Development, Sociology & Psychology
Texas Tech University
Associate Of Arts - General Studies
Ranger College