Morgan Andrew Trevers
Tucson,Arizona
Summary
Results-driven leader with extensive retail experience, adept at meeting and exceeding volume and productivity goals. Proven ability to cultivate efficient processes and foster a positive team environment, enhancing overall company performance. Skilled in navigating both brick-and-mortar and digital sales landscapes, ensuring adaptability in a rapidly changing market. Committed to continuous improvement and team motivation, with a strong track record of building high-performing teams.
Overview
31
31
years of professional experience
Work History
Coffeehouse Leader
Starbucks Coffee Company
04.2024 - 12.2025
- Led partner development initiatives to enhance collaboration and business outcomes.
- Oversaw daily operations to ensure efficient service delivery.
- Demonstrated exemplary guest service standards through leadership by example.
- Executed effective business strategies to drive operational success.
- Trained and mentored team members on delivering exceptional customer service.
- Resolved customer complaints promptly to sustain high satisfaction levels.
- Facilitated staff meetings to promote teamwork and open communication.
- Monitored compliance with health and safety regulations to maintain workplace standards.
General Manager
Trinity Diamonds Master Goldsmith & Fine Jewelry
08.2023 - 01.2024
- Supervised jewelry department operations, including staff scheduling and training initiatives.
- Developed visual merchandising strategies to elevate product displays and drive sales.
- Managed inventory levels, ensuring accuracy and availability of stock at all times.
- Implemented customer service initiatives that improved client satisfaction and engagement.
- Coordinated promotional events to enhance brand awareness and attract customers.
- Collaborated with suppliers to source high-quality materials for jewelry creation.
- Processed customer payments accurately using point-of-sale systems, maintaining transaction records.
- Resolved customer inquiries and complaints effectively while fostering positive relationships.
Consultant & Manager
Mobility Plus
01.2023 - 07.2023
- Managed office operations, overseeing sales and inventory with a focus on LEAN workforce management.
- Developed customized plans for assistive devices and mobility aids to meet client needs.
- Conducted staff training sessions on product usage and customer service best practices.
- Streamlined client intake and assessment processes to enhance operational efficiency.
- Advised clients on mobility solutions to improve daily living activities.
- Monitored operations and analyzed metrics to assess company performance and identify improvements.
- Collaborated with stakeholders to define project scope, objectives, and deliverables across multiple initiatives.
- Maintained positive relationships with staff and management while ensuring timely project completion.
Operations Supervisor
TJX HomeGoods
06.2018 - 01.2023
- Increased productivity and cultivated a safe, inclusive work environment through diversity initiatives.
- Supervised daily operations to ensure efficient workflow and compliance with company standards.
- Trained staff on safety protocols and operational procedures for workplace safety.
- Implemented process improvements that enhanced efficiency and minimized operational delays.
- Monitored employee performance and provided constructive feedback for team development.
- Collaborated with cross-functional teams to streamline communication and operational tasks.
- Conducted audits of operational processes to identify risks and areas for improvement.
- Resolved customer complaints swiftly to maintain high levels of satisfaction.
Owner Operator
Table Talk Inc.
03.2004 - 06.2018
- Utilized in-store and online presence to adapt to retail marketplace changes.
- Managed daily operations ensuring smooth service and high customer satisfaction.
- Oversaw staff training, fostering development for enhanced team performance.
- Implemented inventory control procedures maintaining optimal stock levels.
- Developed marketing strategies attracting new customers and retaining existing ones.
- Maintained equipment and facilities, ensuring operational efficiency and safety compliance.
- Established supplier relationships securing quality ingredients at competitive prices.
- Handled customer inquiries, resolving issues promptly to enhance overall experience.
Store Manager
The Disney Store
08.1999 - 01.2004
- Achieved 100% compliance with company standards while exceeding multiple KPIs.
- Executed daily operations, including opening and closing procedures.
- Developed staff through training on sales techniques and product knowledge.
- Implemented visual merchandising strategies to improve store presentation.
- Recruited and supervised new employees to strengthen team performance.
- Managed inventory tracking and conducted physical counts to reduce loss.
- Created weekly work schedules for optimal staffing of store personnel.
Area Sales Manager
Robinsons May
06.1995 - 08.1999
- Coordinated training programs to elevate sales team product knowledge and skills.
- Managed inventory levels, ensuring product availability and enhancing customer satisfaction.
- Led regional sales initiatives, driving customer engagement and increasing brand loyalty.
- Conducted performance reviews, offering constructive feedback to optimize team development.
- Provided comprehensive training on product knowledge, sales techniques, and customer service practices.
- Monitored sales performance, delivering targeted training to support achievement of goals.
Education
B.A. - Architecture
The University of Arizona
Tucson, Arizona05.1995
Skills
- Project management and inventory control
- Customer service and support
- Interpersonal skills
- Management expertise
- Attention to detail
- AutoCAD proficiency
- Retail software knowledge
- Abbott/Edge certification
Awards
- DESC Method Graduate for Management with TJX
- Led implementation of ‘yellow belt’ six sigma initiatives for recycling and associate recognition programs
- Synergy Training Graduate with The Disney Company
- UP Training Proficient with Foley’s
References
Available Upon Request.
Leadership Experience
Focus intentionally on cultivating integrity and consistency among employees to reinforce company culture and mutual respect.
Communication Skills
Strong community involvement with numerous personal and professional organizations.
Timeline
Coffeehouse Leader
Starbucks Coffee Company
04.2024 - 12.2025
General Manager
Trinity Diamonds Master Goldsmith & Fine Jewelry
08.2023 - 01.2024
Consultant & Manager
Mobility Plus
01.2023 - 07.2023
Operations Supervisor
TJX HomeGoods
06.2018 - 01.2023
Owner Operator
Table Talk Inc.
03.2004 - 06.2018
Store Manager
The Disney Store
08.1999 - 01.2004
Area Sales Manager
Robinsons May
06.1995 - 08.1999
B.A. - Architecture
The University of Arizona