Frank Grover
Grand Prairie
Summary
District Manager experienced in multi-unit management and team development. Achieved optimization of profitability and promotion of managers to district leadership roles through fostering a collaborative and communicative culture. Focused on motivating teams to accomplish aggressive goals and empowering employees to contribute to organizational success.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Coffeehouse Leader
Starbucks
06.2025 - 04.2026
- Manage day-to-day operations to ensure high-speed service, food quality, and cleanliness standards are met. Directed operations, merchandising, sales, and inventory.
- Monitored KPIs, identifying deficiencies to enhance store performance.
- Coordinated employee training programs to improve skills and elevate customer service.
District Manager
Dollar General
10.2016 - 05.2025
- Directed operations, merchandising, and sales for over 40 retail locations with a total revenue exceeding $95 Million.
- Monitored KPIs to identify deficiencies and optimize territory performance.
- Facilitated communication between stores and corporate to streamline operations.
- Coordinated employee training programs to elevate skills and enhance customer service.
Fleet Manager
BostonCoach
06.2011 - 10.2015
- Developed routes and schedules that minimized fuel consumption, travel time, and operational costs.
- Developed efficient routes and schedules to minimize fuel consumption, travel time, and operational costs.
- Forecasted needs and scheduled vehicles to optimize routes.
- Ensured fleet availability for operational needs.
- Facilitated client reservations by assessing specific needs and preferences.
- Led operations for five major city hubs: Boston, San Francisco, Chicago, New York, and Dallas.
District Manager
Tedeschi’s Food Shop
11.2008 - 05.2011
- Directed operations, merchandising, and sales for over 8 retail locations with a total revenue exceeding $22M.
- Managed day-to-day operations, ensuring high-speed service, food quality, and cleanliness standards were consistently met.
- Led recruitment efforts for new store openings within the district.
- Monitored KPIs to identify deficiencies and optimize territory performance.
- Facilitated communication between individual stores and corporate offices.
- Coordinated employee training programs to enhance skills and elevate customer service standards.
- Monitored staff performance regularly, providing feedback for improvement.
District Manager
S & A Wholesale Distribution
09.2000 - 11.2008
- Directed operations, merchandising, and sales for over 6 wholesale locations with a total revenue exceeding $52M.
- Led recruitment for new store openings, ensuring alignment with district goals.
- Monitored KPIs to address deficiencies and manage territory.
- Facilitated communication between individual stores and corporate office.
- Coordinated employee training programs to elevate skills and enhance customer service.
- Monitored staff performance, delivering regular feedback to drive improvements.
Operations Supervisor
Stop and Shop
04.1997 - 09.2000
- Managed staff to improve productivity and create collaborative work environment.
- Provided customer service by addressing inquiries and resolving issues efficiently.
- Streamlined inventory control processes to reduce waste and improve supply chain efficiency.
- Managed budgets effectively to ensure optimal allocation of resources while maintaining financial health.
- Optimized inventory control processes to minimize waste and enhance supply chain efficiency.
Education
Bachelor of Arts - Psychology
Salem State University
Salem, MA 01.2005 - 06.2009
Skills
- Customer service
- Operations management
- Inventory control
- KPI monitoring
- Team leadership
- Time management
- Strategic planning
- Financial acumen
- Stakeholder engagement
- Time management
- Cross-functional collaboration
Timeline
Coffeehouse Leader
Starbucks
06.2025 - 04.2026
District Manager
Dollar General
10.2016 - 05.2025
Fleet Manager
BostonCoach
06.2011 - 10.2015
District Manager
Tedeschi’s Food Shop
11.2008 - 05.2011
Bachelor of Arts - Psychology
Salem State University
01.2005 - 06.2009
District Manager
S & A Wholesale Distribution
09.2000 - 11.2008
Operations Supervisor
Stop and Shop
04.1997 - 09.2000