Jordan Boudreaux
Baton Rouge,LA
Summary
Dynamic leader with over five years of experience in the coffeehouse industry. Skilled in driving customer satisfaction and operational efficiency, achieving an 18.4% increase in returns while maintaining a 90% customer experience score.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Baton Rouge, Louisiana
09.2025 - Current
- Increased returns by 18.4% while overseeing top-performing Starbucks location in Mid-South market.
- Increased transactions per day by 9.3% through local market analysis and community outreach.
- Achieved 90%+ customer experience score from randomized surveys by resolving complaints and ensuring satisfaction.
- Directed a team of more than 20 partners to provide world-class customer service.
- Recruited, trained, and promoted dozens of new candidates and internal partners.
- Streamlined inventory process to reduce waste to under 5% per quarter.
- Kept store inspection ready, passing all Ecosure guidelines and evaluations.
- Assessed and problem solved team performance to meet all established company goals.
Shift Supervisor
Starbucks
New Orleans, Louisiana
01.2021 - Current
- Directed daily operations in adherence to Starbucks Standards.
- Advised partners on best practices to improve shift operations and customer satisfaction. in all dimensions of a shift supervisor such as creating the environment, problem solving in the moment, and running the shift with customers at our core.
- Partnered with Store Leader to implement business changes, enhancing alignment with company goals.
- Communicated rules and routines to each partner on shift for role clarity and efficiency.
- Owned inventory accuracy through placing orders, receiving deliveries, and weekly counts.
- Accurately performed all cash handling duties, such as counting tills, change orders, and preparing bank deposits.
Barista
Starbucks
New Orleans, Louisiana
02.2020 - Current
- Achieved Area title in Starbucks Barista Championship, demonstrating skill in craft and storytelling.
- Provided world class customer service by engaging with each customer in a meaningful way.
- Educated customers on diverse menu of over 200 beverages and food items, enhancing their experience.
- Advised on barista best practices, emphasizing teamwork, customer commitment, and quality focus.
- Operated cash register efficiently and accurately.
- Maintained cleanliness standards throughout the café to ensure a welcoming environment. following Ecosure guidelines.
Marketing Intern
University of Holy Cross
New Orleans, Louisiana
01.2020 - 04.2020
- Increased social media engagement by 15% through targeted marketing strategies.
- Developed social media content for university events on major platforms such as Facebook, Instagram, and Tiktok.
- Coordinated campus events to enhance visibility within the local community and attract a broader audience.
- Utilized Adobe tools to design graphics for promotional campaigns. to create marketing campaigns.
- Conducted research on trends in higher education and local student preferences.
Education
Bachelor of Science - Business Administration
University of Holy Cross College
New Orleans04-2020
Skills
- Customer service
- Team leadership
- Staff training
- Operational efficiency
- Inventory control
- Sales forecasting
- Sales analysis
Certification
- Food Safety Manager Certification
Timeline
Coffeehouse Leader
Starbucks
09.2025 - Current
Shift Supervisor
Starbucks
01.2021 - Current
Barista
Starbucks
02.2020 - Current
Marketing Intern
University of Holy Cross
01.2020 - 04.2020
Bachelor of Science - Business Administration
University of Holy Cross College