DENISE COLLADO
Starbucks
Laredo,TX
11
years of professional experience
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Work History
Coffeehouse Leader
3 Years- Lead overall store operations, business performance, customer experience, staffing, partner development, and execution of company priorities.
- Manage labor deployment, scheduling, inventory, safety, cash handling, operational routines, and customer experience in a fast-paced retail environment.
- Managed labor deployment, scheduling, inventory, safety, cash handling, and operational routines to enhance customer experience in a fast-paced retail environment.
- Recruit, onboard, train, and retain talent while building a strong internal pipeline for future leadership opportunities.
- Coach and develop leaders and partners through clear expectations, regular feedback, performance management, and individualized development plans.
- Partnered with district leadership and cross-functional teams to execute strategic initiatives and operational changes, ensuring alignment with promotions and company standards.
- Created accountable, inclusive culture focused on customer experience while balancing business needs with partner engagement and development.
- Oversaw day-to-day activities of 30 employees in coffeehouse establishment, fostering inspiring atmosphere to optimize employee experiences.
Assistant Store Manager
9 Months- Supported Store Manager in daily operations, enhancing business performance, staffing efficiency, partner development, customer experience, and operational compliance.
- Supported in managing two high volume locations in market
- Coached shift supervisors and partners, reinforced operational standards, and facilitated training and onboarding to strengthen team performance.
- Assisted with labor planning, scheduling, and inventory management, ensuring effective cash handling, safety compliance, and execution of company initiatives.
- Assisted with labor planning, scheduling, inventory, cash management, safety, and execution of company initiatives.
Assistant Center Manager
1 Year 3 Months- Supported center operations and financial performance by leading employees and ensuring compliance with regulatory, safety, and quality standards.
- Collaborated with center leadership on staffing, training, and employee development to enhance donor experience and drive operational improvement.
- Established and communicated performance expectations, coached team members, and supported accountability for results.
- Maintained compliance with FDA, state, local, company, and donor-safety requirements in a highly regulated operating environment.
- Engaged in community outreach and marketing activities to strengthen donor relationships and improve retention.
Store Manager
2 Years 2 Months- Led daily operations, ensuring optimal efficiency and adherence to company standards.
- Developed staff training programs, enhancing team performance and product knowledge.
- Trained and coached associates and supervisors, fostering accountability for performance and adherence to operational standards.
- Managed recruiting, interviewing, and onboarding processes to develop a skilled and engaged team.
Supervisor/ Assistant Store Manager
4 Years- Managed loss prevention, sales goals, weekly/monthly reporting, inventory control, customer concerns, and daily operations.
- Coached employees on sales techniques to improve overall team performance in reaching target metrics consistently.
- Managed inventory levels using retail management systems to optimize stock availability.
- Assisted in day-to-day store operations, ensuring efficient workflow and customer satisfaction.
- Supported team training initiatives, enhancing staff performance and product knowledge.
Education
- Kinesiology
Skills
Talent acquisition
Coaching & Development
Operational efficiency
Inventory management
Inventory management
Problem solving
Organizational problem solving
Strategic strategy
Motivating teams
Relationship building
Conflict resolution
Equipment troubleshooting
Timeline
Coffeehouse Leader
Starbucks
08.2023 - CurrentRead More
Assistant Store Manager
Starbucks
11.2022 - 08.2023Read More
Assistant Center Manager
BPL Plasma
08.2021 - 11.2022Read More
Store Manager
JD Sports
06.2019 - 08.2021Read More
Supervisor/ Assistant Store Manager
JD Sports
06.2015 - 06.2019Read More
Texas A&M International University
from Kinesiology
Read More