Kristin DeHart
Gilford,NH
Summary
Results-driven Coffeehouse Leader with expertise in business analysis, operational performance, and team collaboration. Achievements include optimizing staffing strategies and fostering a positive work environment to enhance customer service.
Overview
16
16
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Tilton, New Hampshire
01.2023 - Current
- Partnered with Coffeehouse Leaders to enhance capabilities in play calling, staffing, business analysis, and operational execution, driving team effectiveness.
- Analyzed business trends and key performance indicators to proactively adjust staffing strategies, balance labor needs with fluctuating customer demand while sustaining positive sales and driving operational performance.
- Established clear roles, responsibilities, expectations, timelines, and resources for team goals.
- Coached and mentored individuals to achieve professional development goals, enhancing team skills and readiness.
- Fostered positive work environment by recognizing partners' achievements, boosting morale and engagement.
- Strengthened district culture through communication, collaboration, coaching, and knowledge sharing, helping leaders translate business insights into actionable strategies and consistent results across stores.
Manager
Dunkin Donuts
Wolfeboro, New Hampshire
12.2010 - 12.2022
- Oversaw daily operations across multiple locations to ensure consistent standards.
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Trained and mentored team members to enhance performance and service skills.
- Managed inventory levels to maintain stock availability and minimize waste.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Maintained compliance with health and safety standards in food handling procedures.
Education
High School Diploma -
Plymouth Regional High School
Plymouth, NH06-2002
Some College (No Degree) - Financial Accounting
Plymouth State University
Plymouth, NHSkills
- Operational performance
- Business analysis
- Customer service
- Talent acquisition
- Coaching and mentoring
- Performance enhancement
- Cross-functional collaboration
- Team building
- Problem solving
- Time management
- Priority management
Timeline
Coffeehouse Leader
Starbucks
01.2023 - Current
Manager
Dunkin Donuts
12.2010 - 12.2022
High School Diploma -
Plymouth Regional High School
Some College (No Degree) - Financial Accounting
Plymouth State University