Caleb Carter
Portland
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
16
16
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Portland, ME
05.2026 - Current
- Developed and executed strategic plans to enhance store performance and profitability.
- Improved operational efficiency by streamlining workflows and implementing best practices.
- Led team to achieve high customer satisfaction through effective training and mentoring.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Implemented training programs that increased staff proficiency in customer service techniques.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Starbucks
South Portland, Maine
09.2025 - 05.2026
- Lead daily operations to enhance customer satisfaction and service efficiency
- Established operational goals through action plans, driving overall store performance
- Conducted regular performance evaluations of team members, providing constructive feedback to enhance individual growth
- Leverage forecasting and reporting data to build schedules that meet the needs of customers, partners, and the community, while maintaining 100% within partners preferred hours per week.
- Implement inventory management strategies to optimize stock levels and reduce waste
- Oversaw scheduling and payroll processes, ensuring accurate staffing levels met business needs
- Monitored key performance indicators to evaluate partner and customer experience, contributing to a 2.4 decrease in overall complaint rate
- Conduct regular performance evaluations of team members while providing constructive feedback
- Trained and mentored new staff on customer service protocols and operational efficiency.
Shift Supervisor
Starbucks
Various Locations
01.2011 - 01.2025
- Oversaw daily operations with a focus on key business metrics, continuous improvement initiatives
- Managed store closing and opening procedures to ensure safety and security.
- Cultivated performance-oriented culture by emphasizing employee success and developing leaders from within
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Created a positive learning environment for employees on shift by providing clear, specific, timely, and respectful coaching and feedback
- Established policies and standard operating procedures to drive continuous improvement
- Managed daily operations with emphasis on key business metrics and continuous improvement initiatives
- Responded promptly to customer inquiries or complaints in a professional manner
- Implemented policies and standard operating procedures for continuous improvement
Sales and Leasing Associate
Continental Properties
Bradenton, Florida
01.2020 - 01.2022
- Led property tours to highlight features, answer questions, and reroute concerns in order to close deals
- Established strong, professional relationships with prospects and residents by promoting team collaboration and providing exceptional service
- Promptly handled tenant complaints, coordinating with repairmen and support services.
- Built strong professional relationships with prospects and residents through collaborative team efforts and exceptional service
- Executed cold calls to prospective clients to generate leads for sales and rental properties
- Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed
- Developed detailed market trend reports to identify and pursue potential opportunities for new clients
Education
High School Diploma -
Braden River High
Bradenton, FloridaSkills
- Staff Management
- People management
- Financial Management
- Continuous improvement
- Equipment efficiency
- Operational Strategy
- Cash Handling Expertise
- Equipment Efficiency
- Conflict resolution
- Relationship building
Timeline
Coffeehouse Leader
Starbucks
05.2026 - Current
Assistant Store Manager
Starbucks
09.2025 - 05.2026
Sales and Leasing Associate
Continental Properties
01.2020 - 01.2022
Shift Supervisor
Starbucks
01.2011 - 01.2025
High School Diploma -
Braden River High