Claire Lasko
Oshkosh
Summary
Coffeehouse Leader skilled in optimizing store operations and leading teams to achieve service excellence. Experience in inventory management, staff training, and fostering a positive atmosphere that enhances customer satisfaction. Adept at leveraging problem-solving skills to navigate challenges and improve team performance.
Overview
8
8
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Appleton
04.2024 - Current
- Oversaw daily operations of store to facilitate efficient workflow.
- Implemented operational procedures to enhance efficiency in service.
- Managed inventory levels and ordered supplies to ensure optimal stock availability.
- Collaborated with team to create a welcoming environment for customers.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Conducted regular team meetings to discuss goals and expectations.
- Monitored sales trends and adjusted staffing for peak hours.
- Maintained cleanliness of store areas to ensure compliance with health standards.
- Established clear roles, responsibilities, and timelines for team projects to enhance accountability.
- Fostered a positive work environment by recognizing individual achievements.
Shift Supervisor
Starbucks
Oshkosh
01.2022 - Current
- Deployed store resources effectively per day part to prioritize customer and partner engagement during shifts.
- Utilize ACT decision making model to solve problems in the moment, whether it be between customers or partners.
- Managed cash flow effectively throughout daily operations.
- Communicated store and menu changes efficiently between supervisor team and baristas to ensure seamless operations during seasonal transitions.
- Creation, maintenance and preservation of a positive environment for customers and partners.
Barista
Starbucks
Oshkosh
01.2022 - 07.2022
- Crafted a variety of beverages to meet customer preferences and enhance satisfaction.
- Communicated detailed menu knowledge and differences in coffee brews to assist customers in making informed choices.
- Established positive connections with customers, fostering loyalty and a welcoming atmosphere.
- Educated customers about the rewards program benefits and how to enroll.
- Supported the team in day part tasks to ensure a clean, safe and ready store.
Lead Cashier
Bath and Body Works
06.2021 - 05.2022
- Promptly greeted customers and assisted them with products that fit their needs.
- Accurately checked out customers and assisted with returns.
- Utilized knowledge of current promotions and rewards programs to inform customers and enhance their shopping experience.
- Demonstrated knowledge of product ingredients and their uses.
- Restocked and replenished store displays to ensure product availability for customers.
- Maintained cleanliness and organization in the store to create a welcoming environment for customers.
Server and Friday Night Hostess
Backyard Grill and Bar
01.2021 - 06.2021
- Welcomed customers upon arrival and departure, ensuring a friendly atmosphere.
- Maintained a positive and customer-oriented attitude.
- Knowledgeable about menu items and daily specials.
- Collaborated with servers to foster a positive work atmosphere and enhance customer experience.
- Coordinated guest flow in the bar and waiting area to optimize seating and minimize wait times.
- Organized hostess stand to ensure efficient customer service and smooth operations.
- Answered incoming phone calls and provided appropriate service.
- Appropriately handled cash and take-out orders.
- Supported the rest of the staff to ensure a positive customer experience.
Cashier
St. Vincent De Paul Thrift Store Pewaukee
Pewaukee
06.2020 - 08.2020
- Processed customer transactions and provided information on rewards program benefits.
- Assisted customers with store policies and donation guidelines.
- Organized donations, priced items accurately, and displayed them effectively to enhance visibility.
- Arranged store layout for optimal customer flow during opening.
Family Nanny
08.2018 - 08.2020
- Greeted kids off the bus and guided them through post-school daily routine to ensure stability.
- Balanced playtime and homework, providing assistance to enhance learning and engagement.
- Provided safe transportation to their afternoon activities.
- Planned and organized summer activities to promote creativity and fun.
- Completed light housekeeping activities.
- Provided daily care for family dogs, including feeding and exercise.
Hostess and Server
Seester's Mexican Cantina
Pewaukee
05.2018 - 08.2019
- Greeted incoming and outgoing customers cordially.
- Coordinated customer flow in bar and dining areas to maintain efficient service.
- Assisted servers to enhance overall customer satisfaction.
- Provided excellent service to ensure customer satisfaction.
- Accurately took customer orders.
- Knowledgeable about the menu to answer questions, provide recommendations, and share additional information.
- Delivered timely service to contribute to a positive dining experience.
Keyholder
Plato's Closet Brookfield
Brookfield
06.2018 - 10.2018
- Resolved customer issues with effective problem-solving to enhance satisfaction.
- Knowledgeable about store policies and processes and communicated that with customers and employees.
- Handled cash properly and secured deposits at night.
- Led team and delegated day-part tasks to optimize workflow.
- Trained new hires and promoted employees to ensure smooth transitions and team cohesion.
- Evaluated and accepted clothing items brought in, ensuring they met store quality standards.
Education
High School Diploma -
Pewaukee High School
PewaukeeSkills
- Customer service excellence
- Team Leadership
- Performance management
- Staff training
- Inventory management
- Time Management
- Teamwork and Collaboration
- Problem solving
- Relationship building
Timeline
Coffeehouse Leader
Starbucks
04.2024 - Current
Shift Supervisor
Starbucks
01.2022 - Current
Barista
Starbucks
01.2022 - 07.2022
Lead Cashier
Bath and Body Works
06.2021 - 05.2022
Server and Friday Night Hostess
Backyard Grill and Bar
01.2021 - 06.2021
Cashier
St. Vincent De Paul Thrift Store Pewaukee
06.2020 - 08.2020
Family Nanny
08.2018 - 08.2020
Keyholder
Plato's Closet Brookfield
06.2018 - 10.2018
Hostess and Server
Seester's Mexican Cantina
05.2018 - 08.2019
High School Diploma -
Pewaukee High School