Karena Curry
Ridgefield, WA 98642-7684
Summary
Passionate Starbucks Coffeehouse Leader dedicated to developing and training impactful leaders who support partners, elevate the customer experience, and strengthen our district teams. Experienced in coaching shift supervisors, ASMS, and Coffeehouse leaders to reach their full potential, fostering a positive culture, and building high-performing stores. Skilled at driving operational excellence, using data to inform decisions, and delivering measurable results. Committed to growing strong teams, supporting baristas, and contributing to Starbucks' mission and strategic vision of long-term district and company success.
Overview
13
13
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Portland
08.2023 - Current
- Lead daily store operations, including staffing, scheduling, and labor optimization, ensuring smooth coverage across peak periods, and supporting district-wide staffing needs.
- Led the turnaround of a high-risk, underperforming store within 6 months, achieving #1 in Food Safety Champion and Top 3 in OTW during the first year.
- Served as a Store Manager Trainer, developing four new managers and supporting two ASMs, while personally advancing one from a barista to a Coffeehouse leader in less than two years.
- Drove measurable performance improvements: increased customer connection scores by 5% in 5 weeks, improved grow report from 3.5 shots to 4.5 shots in 5 weeks, and boosted controllable contribution by 5% upon returning to my store.
- Reduced Peak OTW by an average of 12 seconds, and All Day OTW by 10 seconds, with week-over-week improvement within 5 weeks, resulting in 2 consecutive weeks at #1 in the district, while also consistently remaining the fastest weekend OTW in the district.
- Led district initiatives as a Change Champion, leading the AI inventory rollout, and currently managing Grow Report improvements.
- Influenced culture and collaboration across the district, mentoring peers, challenging norms, and fostering a high-performing, supportive team environment.
- Provided cross-store training and retraining support to ensure consistent operational standards and employee development.
- Act as a district resource for staffing and hiring, supporting multiple stores to maintain operations and prevent closures.
Assistant Store Manager
Starbucks
Ridgefield, WA 98642-7684
02.2021 - 08.2023
- Supported store operations, partner development, and performance management in a high-volume environment—grew a store from $35k to $75k in a couple of months.
- Built leadership strength through coaching and developing Shift Supervisors and baristas.
- Contributed to operational execution, staffing, and customer experience improvements.
- Implemented strategies to improve customer service scores
Shift Supervisor
Starbucks
Battle Ground
10.2012 - 02.2021
- Trained and mentored baristas on coffee preparation and customer service skills.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented process improvements to streamline workflows and reduce wait times.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other partners by demonstrating professional behavior at all times.
- Recommended opportunities for growth and advancement to motivate employees.
- Managed inventory levels and conducted regular stock assessments.
Education
High School Diploma -
David Douglas High School
Portland, OR06-2012
Skills
- Team leadership and development
- Coaching and mentoring Coffeehouse leaders and Assistant Coffeehouse leaders
- Conflict resolution and culture building
- Cross-store collaboration and support
- Using Grow Reports and metrics to drive results
- Monitoring store performance and coaching for continuous growth
- Supporting cross-store initiatives and district goals
- Leading with empathy and positive culture-building
- Execution of Starbucks standards and routines
- Managing labor, inventory and operational efficiency
Timeline
Coffeehouse Leader
Starbucks
08.2023 - Current
Assistant Store Manager
Starbucks
02.2021 - 08.2023
Shift Supervisor
Starbucks
10.2012 - 02.2021
High School Diploma -
David Douglas High School