Detail-oriented Quality Assurance Professional specializing in compliance and operational efficiency. Drives results through effective communication and collaboration, with expertise in process improvement, data analysis, and regulatory adherence. Consistently aligns initiatives with organizational goals to adapt to evolving requirements.
Work History
Equipment Quality Coordinator
3 Years 3 Months
Ryder | 07.2023 - Current
Review equipment concerns, identify recurring issues, and assist with root-cause analysis and corrective actions.
Maintained accurate equipment records, inspection documentation, status updates, work orders, and internal tracking systems to ensure operational compliance.
Reviewed equipment concerns, identified recurring issues, and assisted with root-cause analysis and corrective actions to enhance equipment reliability.
Communicated with management, technicians, parts personnel, vendors, and other departments to resolve equipment issues efficiently, fostering collaboration and swift resolutions.
Perform data entry and maintain electronic records related to equipment condition, maintenance, inventory, and compliance.
Director (Part-Time)
4 Years 2 Months
Vicky's Kids Korner | 05.2019 - 07.2023
Directed daily childcare operations while maintaining an organized, safe, and professional environment.
Managed enrollment, attendance records, parent documentation, schedules, and administrative records to ensure accurate tracking and compliance.
Coordinated staff schedules and assignments, facilitating clear communication with parents and staff on policies and daily needs.
Maintained confidentiality of child and family information, trained staff on protocols, and resolved operational issues to uphold standards.
Dental Records & Delivery
5 Years 3 Months
Swope Health | 04.2018 - 07.2023
Managed confidential dental records and patient documentation in compliance with privacy standards, ensuring security and accessibility.
Streamlined organization, retrieval, and distribution of dental records, instruments, and supplies to enhance operational efficiency.
Collaborated with dental and administrative staff to facilitate timely records management and address delivery requests and outstanding needs.
Maintained accurate handling logs and delivery records while prioritizing multiple requests with accuracy and professionalism.
Manager / Bartender
6 Years 2 Months
Best Western Premier Restaurant | 03.2013 - 05.2019
Managed daily restaurant and bar operations while providing direct customer service in a high-volume environment.
Supervised employees, assigned responsibilities, coordinated schedules, and ensured optimal shift coverage for seamless operations.
Resolved customer questions, complaints, and service issues promptly to enhance customer satisfaction.
Processed transactions and maintained accurate cash-handling, opening, closing, and reconciliation records.
Monitored inventory and supplies, trained employees, and independently resolved staffing and operational issues to maintain service quality.
Education
High School Diploma
Westport High | Kansas City, MO
Skills
Corrective actions
Change control procedures
Preventive actions
Training and development
Visual inspections
Quality management system
Project management
Policy and procedure implementation
Certification
Missouri Notary Public, Commercial Driver's License (CDL) - Active
Personal Information
Driving License: Commercial Driver's License (CDL) - Active