Summary
Overview
Work History
Education
Skills
Timeline
Generic

Starr Pena

Irving,Tx

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

14
14
years of professional experience

Work History

Loan Advisor

Bridgecrest
06.2023 - Current
  • Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
  • Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
  • Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
  • Explained very technical financial information to applicants in easy to understand language.

Manager/ Server

Buffalo Bros
01.2022 - Current
  • Planned and executed strategies to increase business and drive profit growth
  • Monitored employee work to assess performance and identify knowledge gaps
  • Prepared schedules and assignments to meet short- and long-term business demands

Service Professional

Red Lobster
02.2019 - 02.2021
  • Managed both phone calls and face-to-face interactions with professionalism and efficiency
  • Enhanced group performance by training new team members in service standards and procedures
  • Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
  • Recruited, trained and developed top-quality service industry talent
  • Enhanced business with continuous improvement in team training, customer engagement and marketing strategy

Assistant Restaurant Manager

Olive Garden
06.2011 - 05.2018
  • Achieved coverage needs through well-planned schedules and work assignments
  • Kept restaurant neat and professional by monitoring and enforcing cleaning procedures
  • Increased restaurant revenue by coaching employees on upselling and suggestive selling techniques
  • Counted cash and receipts and completed bank deposits
  • Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity

Education

High School - undefined

North Side High School
Fort Worth, TX
06.2011

Skills

    • Employee training
    • Team leadership
    • Strong communication
      • Schedule preparation
      • Problem-solving abilities

Timeline

Loan Advisor

Bridgecrest
06.2023 - Current

Manager/ Server

Buffalo Bros
01.2022 - Current

Service Professional

Red Lobster
02.2019 - 02.2021

Assistant Restaurant Manager

Olive Garden
06.2011 - 05.2018

High School - undefined

North Side High School

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Starr Pena