Starreka Birse
San Antonio,TX
Summary
Focused Project Manager/Business Analyst with a proven track record of enhancing operational efficiency and stakeholder satisfaction. Proven ability to assist in planning, coordinating, and executing projects within scope and budget. Skilled in organizational and communication tasks to meet milestones and manage stakeholder expectations. Known for a proactive, collaborative approach and keen on continuous learning. Seeking to contribute to dynamic projects and develop project management expertise in a growth-oriented environment.
Overview
8
8
years of professional experience
Work History
Project Manager/Business Analyst
High Performance Teams
03.2023 - 03.2024
- Developed workflows and requirements, conducted analyses, validated post-production, and delivered cost-effective solutions.
- Demonstrated an understanding of clients products and services, and their interdependencies within customer contract deliverables.
- Ensured on-budget delivery and stakeholder satisfaction through effective resource allocation, task management, risk mitigation, and quality assurance.
- Facilitated lessons learned sessions, gathered feedback, and implemented improvements for better project outcomes.
- Ensured consistent project execution using Excel, Visio, Jira, and Power Apps for documentation, workflow visualization, data analysis, and task management.
- Reviewed team deliverables for quality and compliance, providing feedback and corrections.
Business Owner
Star's Cafe & Bakeshop
04.2018 - 01.2024
- Introduced new processes and an online ordering system, achieving a 40% sales increase and enhanced customer accessibility.
- Identified potential business risks and developed mitigation strategies, implementing solutions for smooth operations.
- Coordinated with suppliers and vendors for material procurement and contract negotiation to secure favorable terms.
- Managed bakery operations, overseeing resource allocation, team management, and budget control.
- Led lessons learned sessions to identify improvements, implementing changes to enhance future operations and performance.
- Developed and refined (SOPs), significantly enhancing operational efficiency and consistency.
- Performed market analysis and executed strategic marketing initiatives to attract and retain customers, driving business growth.
Client Success Manager
Frito Lay North America
03.2016 - 11.2019
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Negotiated prime advertising space in major retail stores, leveraging relationships and strategic discussions to secure placements that significantly boosted sales.
- Utilized CRM software to track interactions and identify upsell opportunities
- Negotiated contracts and SLAs, ensuring beneficial terms for long-term relationships
Education
Bachelor of Science - Operations Management/ Project Management
Southern New Hampshire University
Hooksett, NHBachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LAAssociate of Science - Business
South Louisiana Community College
Lafayette, LASkills
- Project Management
- Microsoft Suite
- SharePoint
- Strategic Planning
- Budget Management
- Conflict Resolution
- Jira
- Agile Methodology
- Operations Management
- Quality Assurance
- Project Planning
Accomplishments
- Designed a workflow solution for [Company name], resulting in [Positive outcome].
Timeline
Project Manager/Business Analyst
High Performance Teams
03.2023 - 03.2024
Business Owner
Star's Cafe & Bakeshop
04.2018 - 01.2024
Client Success Manager
Frito Lay North America
03.2016 - 11.2019
Bachelor of Science - Operations Management/ Project Management
Southern New Hampshire University
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Associate of Science - Business
South Louisiana Community College
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