STASSY EDOUARD

• Ensured all customer service standards were met while maintaining a positive attitude at all times.
• Conducted regular inspections of lobby area ensuring cleanliness standards were met.
• Processed guest payments utilizing point of sale systems accurately and efficiently.
• Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
• Verified guest identification documents prior to check-in ensuring compliance with legal requirements.
• Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.

• Assisted students in understanding and mastering course material by providing one-on-one instruction.
• Organized small group activities to engage students in collaborative learning experiences.
• Monitored students' progress and provided feedback on areas of improvement.
• Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.

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