Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Staton Honore

Plano,TX

Summary

Experienced Customer Service Engineer with 10+ years of hands-on experience in architecting, implementing and supporting SAN solutions for various clients using 3PAR /HP and EMC products.

Overview

22
22
years of professional experience

Work History

Principal

Honore Consulting
01.2013 - Current
  • Provide technology resolutions for small and medium size businesses
  • Diagnose problems with infrastructure, recommend and implement solutions
  • Ensure smooth transition with incoming staff, new service providers, and software improvements
  • Recommend and purchase technology to meet clients’ individual needs.
  • Technology Consulting & Project Management for DFW Businesses:


Dana Bass Designs, RSW Creative, JonesBaker Architects, Alliedflow Inc., Soza Designs, Real Foundations, The Behavior Exchange, Seven Oaks Women’s Center (San Antonio), Greenz Salad restaurants, at&t.

Technical Project Manager

AT&T Chief Data Office (CDO)
04.2022 - 12.2023
  • Technical advisor for all projects involving AV, Networking, Computer equipment usage, Security.
  • Designed and modernized new digital signage infrastructure for regional facilities.
  • Lead operations for support in “return to work” projects
  • Redesigned multiple networks for testing and VPN remote usage
  • Lead hardware upgrade, troubleshooting and replacement of expired units
  • Managed several customer accounts for any proactive maintenance and reactive issues.
  • Identified and implemented cost-saving measures in IT projects.
  • Devised test plans to validate accuracy of IT projects.

Data Center Lab Manager

AT&T. 5G Innovation Studio / The Foundry
08.2019 - 11.2022
  • Collaborated with product managers, sponsors to determine better connectivity for effective 5G network slicing.
  • Lab/Data design infrastructure and organization with testbed environment for sponsors
  • Cellular lab testing and setup for 5G network slicing projects
  • RF Testing for cellular networking
  • Created Lab database for equipment and networks.
  • Resolved issues with product development from inception through post-commercialization processes.
  • Improved lab efficiency by implementing automated processes and equipment upgrades.
  • Diagnose and resolve performance related issues.
  • Diagnose and resolve hardware related issues on storage.

Chief Information Officer

Bethany Health Care
03.2013 - 09.2014
  • Managed IT and telephony operations for 19 offices throughout east Texas including vendor relationships, technical support, application development and disaster recovery planning.
  • Project base planning for moving all I.T. Related functions from outsourcing to an internal team
  • Lead Software Development group on reconfiguration of field applications and testing.
  • Formulated all technology strategies, processes and procedures, created IT Policies and led all technology implementations. Selected and purchased all equipment.
  • Oversaw the operating budget and direct activities of the I.T. group
  • Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.
  • Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
  • Responsible for server troubleshooting related to Data Migration at customer site which spans across heterogeneous server platforms.
  • Streamlined IT operations by consolidating systems and implementing process improvements.
  • Write technical documents like User's Manual, Training materials etc.

Director of Information Technology

ClearView Risk / Southwest Risk
06.2011 - 03.2013
  • Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
  • Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
  • Deployed, monitored and maintained system installation, upgrades and network integration.
  • Managed projects designed to prepare the company's technological infrastructure for future acquisitions.
  • Provided strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the company
  • Cut annual expenses 17% by renegotiating vendor & consulting contracts to receive more value for services

Network Systems Engineer

Auto Trader Publishing
01.2002 - 01.2009
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Served as principal network and information systems architect.
  • Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance
  • Restructured geographically diverse IT groups into a global team to increase efficiency and improve customer satisfaction
  • Provided 24/7 on-call support of production systems
  • Managed projects designed to prepare the company's technological infrastructure for future acquisitions.
  • Provided strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the company
  • Served as an advisor to executive staff on information security practices and procedures.

Education

Bachelor of Science - Marketing

University of North Texas
Denton, TX
12.1997

Skills

  • Hands-on experience with multiple vendor storage arrays including IBM series, EMC/DSSD, NetApp, 3PAR-HP
  • Experience with fiber channel infrastructure, NAS System with NFS and CIFS connectivity
  • Experience working with, HBAs, and multiple vendor Fabric switches including Brocade 2800, MCdata 4800, Qlogic 5200/5400, Cisco MDS
  • Understanding of storage/SAN trouble-shooting, utilization, performance, capacity planning
  • Understanding of Tiered storage and RAID levels
  • Experience with storage optimization techniques or technologies such as storage virtualization, thin provisioning, and de-duplication
  • Knowledge of Windows, Redhat, Centos, Ubuntu, Cumulus, MInt and Macintosh operating systems
  • Knowledge of VMware technology (ESX ), VMotion, HA, installation, patching and provisioning of virtual hosts and guests
  • Knowledge of disaster recovery data replication technique using remote copy
  • Possess troubleshooting skills from storage array to switch to host level connectivity
  • Customer service experience
  • Incident Management
  • Effective Communication
  • Troubleshooting Network Issues
  • Basic knowledge of networking technologies
  • Customer Support
  • Analytical Skills
  • Adobe Creative Cloud
  • Microsoft Windows and Office
  • User Support
  • Issue and Resolution Tracking
  • Computer Diagnostics
  • Problem-Solving

Skills

AIX, Army, Bash, Basic, cabling, capacity planning, Cisco, Clarion, client server, hardware, Council, CRM, Clients, Customer satisfaction, Customer service experience, Data Migration, disaster recovery, documentation, Electronics, engineer, HP, Human Resources, IBM, Internet Explorer, Linux, managing, Mcafee Virus Scan 4.5.1, Micron, Windows, Window 2000, NT, ESS, NAS, NFS, Network, networking, operating systems, Operating System, optimization, developer, presenting, printer, RAID, Redhat, SAN, Shell Scripting, Siemens, Solaris, switches, switch, Technical support, Training materials, Troubleshoot, troubleshooting, trouble-shooting, upgrade

Timeline

Technical Project Manager

AT&T Chief Data Office (CDO)
04.2022 - 12.2023

Data Center Lab Manager

AT&T. 5G Innovation Studio / The Foundry
08.2019 - 11.2022

Chief Information Officer

Bethany Health Care
03.2013 - 09.2014

Principal

Honore Consulting
01.2013 - Current

Director of Information Technology

ClearView Risk / Southwest Risk
06.2011 - 03.2013

Network Systems Engineer

Auto Trader Publishing
01.2002 - 01.2009

Bachelor of Science - Marketing

University of North Texas
Staton Honore