Stavi Abercrombie
Asheville,US
Summary
A recent graduate of Mass Communications with experience in conceptualizing, writing, producing, and directing several short films. I have several years of experience in collaborating with & leading a short film crew and working alongside a film professor in an assistant collaborator capacity, as well as several years of customer service & sales experience in the hospitality space. I dream big and I work hard.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
08.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided optimal customer engagement, resulting in increased sales conversions.
Course Ambassador
University of North Carolina at Asheville
01.2023 - 05.2023
- Aiding in teaching students about documentary production
- Assisting the students in researching subjects and crafting proposals
- Production coordinator and voiceover actor for "NC Film Project" an episodic production airing on UNC-ED
Client Care Manager
Massage Envy
06.2019 - 01.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
Bachelor of Arts - Mass Communication
University of North Carolina At Asheville
Asheville, North Carolina05.2023
Associate of Arts - English
Asheville Buncombe Technical Community College
Asheville, North CarolinaSkills
- Production Management
- Client Relations
- Manage Personnel
- Customer Relationship Management
- Teacher Support and Collaboration
- Verbal and Written Communication
Languages
Spanish
Elementary
Timeline
Course Ambassador
University of North Carolina at Asheville
01.2023 - 05.2023
Guest Service Associate
European Wax Center
08.2022 - Current
Client Care Manager
Massage Envy
06.2019 - 01.2021
Bachelor of Arts - Mass Communication
University of North Carolina At Asheville
Associate of Arts - English
Asheville Buncombe Technical Community College
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