Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEAFFON J JONES

Houston,TX

Summary

Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office and remote setting.

Overview

8
8
years of professional experience

Work History

Epic Training Coordinator

San Mateo County
San Mateo, CA
06.2023 - 07.2024
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Researched and prepared reports required by management or governmental agencies.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Assisted in setting up online learning platforms used for virtual classroom environments.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.

Federal Learning Specialist

MedSys Group
Remote/ Travel
03.2022 - 05.2023
  • Facilitated federal client (veteran affairs) with engagement and collaboration to enhance classroom learning.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Set up visual aids, equipment, and classroom displays to support end user lesson delivery, troubleshoot issues that may occur during delivery
  • Supported students (Adult learners) in using technology to enhance understanding of new workflow activities.
  • Support Veteran Affairs during live environment (at the elbow support) to new system Integration.
  • Supported end-users virtually environment for classroom learning and testing material.
  • Completed Ticket request and follow up on completion of end-user or system issues.

Career Advisor

Texas Workforce Solutions
07.2021 - 03.2022
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests
  • Completed initial assessments and provided counseling sessions to cover client history, situation, and skills
  • Taught workshops on building resumes, completing applications, and searching for jobs
  • Strengthened community outreach by liaising with local applicants to determine enlistment eligibility for free upskill programs and counsel candidates on program options advised.
  • Assisted clients daily across Harris County, Tx

Epic Help Desk Remote

FTIC
04.2021 - 06.2021
  • Remotely provided support to physicians and staff
  • And led in-bound calls and assisted with client issues logging tickets
  • Identified and problem solved software vs
  • Hardware issues pertaining to Epic
  • Remotely controlled and troubleshooted End Users

Supervisor

Walmart
Houston, TX
03.2020 - 02.2021
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.

Cerner Consultant

Hudson Regional System
08.2020 - 11.2020
  • Provided Go-live elbow support to physicians and staff during implementation
  • Emergency Room Setting worked closely with Hospital Staff on all levels
  • Assisted Night Shift Support Staff with issues, by creating and logging tickets
  • Identified and problem solved software vs
  • Hardware issues pertaining to Cerner
  • Cerner Go-Live Support

Consultant

Capital Health Systems
06.2020 - 07.2020
  • Provided Go-live elbow support to physicians and staff during implementation
  • Aper Charting to EMR
  • Emergency Room Setting worked closely with Hospital Staff on all levels
  • Identified and problem solved software vs
  • Hardware issues pertaining to Epic
  • Epic Go Live Support remotely

Recruitment Manager

Snooze Eatery
08.2016 - 01.2020
  • Recruited and interviewed individuals
  • Established measures to promote diversity and drive equal access to opportunity and advancement
  • Managed full cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts
  • Tailored recruitment strategies for different vacancies, by adjusting wording, social media paths and key websites.

Helpdesk Consultant

NYU Langone
08.2019 - 08.2019
  • Provided Go-live elbow support to physicians and staff during implementation
  • Aper Charting to EMR
  • Emergency Room Setting worked closely with Hospital Staff on all levels
  • Identified and problem solved software vs
  • Hardware issues pertaining to Epic.

Education

B.A. - Administration of Justice, Sport Management Minor

Texas Southern University
Houston, TX
05.2018

Skills

  • Data Interpretation
  • Report Development
  • Excel spreadsheets
  • Certified by Cerner Headquarters: Ambulatory & Mental Health
  • Client facing, (IT)solution workflow experience and support
  • Company policy and compliance
  • Client and business rapport-building
  • Complex Problem-Solving
  • Database Management
  • E-Learning & SQL build
  • Videoconferencing Expertise
  • Microsoft (Excel, PowerPoint, Word, Publisher)
  • Project Management
  • In progress Epic Ambulatory Analyst Certification

Timeline

Epic Training Coordinator

San Mateo County
06.2023 - 07.2024

Federal Learning Specialist

MedSys Group
03.2022 - 05.2023

Career Advisor

Texas Workforce Solutions
07.2021 - 03.2022

Epic Help Desk Remote

FTIC
04.2021 - 06.2021

Cerner Consultant

Hudson Regional System
08.2020 - 11.2020

Consultant

Capital Health Systems
06.2020 - 07.2020

Supervisor

Walmart
03.2020 - 02.2021

Helpdesk Consultant

NYU Langone
08.2019 - 08.2019

Recruitment Manager

Snooze Eatery
08.2016 - 01.2020

B.A. - Administration of Justice, Sport Management Minor

Texas Southern University

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