Mia Vera
Converse,TX
Summary
Dedicated healthcare professional with extensive experience in Epic training coordination, clinical staff support, and project management within a hospital system. Skilled at streamlining training processes, building collaborative relationships, and ensuring providers are equipped with the tools and knowledge to deliver quality patient care. Recognized for problem-solving, multi-site training coordination, and workflow optimization that improves efficiency and user satisfaction.
Overview
8
8
years of professional experience
Work History
Epic Training Coordinator
Driscoll Children’s Hospital
Corpus Christi, TX
04.2023 - Current
- Serve as the primary point of contact for Epic application training across multiple regions, ensuring smooth provider onboarding.
- Coordinate training for 7+ hospital and clinic locations (including Brownsville, Laredo, El Paso, McAllen, Victoria, RGV, Edinburg).
- Develop workflows to streamline onboarding for both hospital-based and non-hospital providers.
- Lead training meetings, troubleshoot technical issues, and resolve escalated tickets for new hires.
- Partner with Epic Trainers, Project Managers, and Clinical Leadership to align training strategies with organizational goals.
Assistant Service Manager / Service Lead
HEB Plus
Corpus Christi, TX
08.2021 - 03.2023
- Supervised and coached a team of front-end employees to exceed customer service expectations.
- Monitored KPIs (RTO, IPMs, hospitality surveys) to improve service standards and performance outcomes.
- Approved financial transactions, coordinated promotional events, and managed inventory.
- Troubleshoot equipment and technology to ensure operational efficiency.
Cashier
HEB Plus
Corpus Christi, TX
02.2019 - 08.2021
- Processed financial transactions with accuracy, including SNAP, TANF, and WIC benefits.
- Delivered excellent service in a fast-paced retail environment, handling refunds, exchanges, and POS troubleshooting.
Customer Service Assistant
HEB Plus
Corpus Christi, TX
04.2018 - 02.2019
- Assisted customers with purchases, maintained checkstand organization, and provided carry-out service.
Education
Computer Science
Del Mar College
Corpus Christi, TX01.2026
Business Management
Texas A&M University
Corpus Christi, TX01.2020
Psychology/Communications
St. Mary’s University
San Antonio, TX01.2018
Skills
- Healthcare & Systems: Epic Systems (EpicCare, Ambulatory, Avatar MAG), uPerform, Cornerstone LMS, troubleshooting equipment/software
- Training & Coordination: Provider onboarding, workflow development, scheduling, reporting, curriculum development, multi-site training management
- Leadership & Communication: Team collaboration, meeting facilitation, performance coaching, cross-functional communication, stakeholder engagement
Timeline
Epic Training Coordinator
Driscoll Children’s Hospital
04.2023 - Current
Assistant Service Manager / Service Lead
HEB Plus
08.2021 - 03.2023
Cashier
HEB Plus
02.2019 - 08.2021
Customer Service Assistant
HEB Plus
04.2018 - 02.2019
Computer Science
Del Mar College
Business Management
Texas A&M University
Psychology/Communications
St. Mary’s University