Steavi Howard
Schertz,TX
Summary
Expert at enhancing customer experiences and streamlining operations, I excelled in roles at Buccee's and other establishments, mastering credit transactions and product knowledge. My proactive training of new staff and commitment to complaint resolution reflect customer service excellence, significantly contributing to workplace efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Buccee's
New Braunfels, TX
12.2021 - 09.2024
- Greeted customers, accepted payments, and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Balance cash drawer at beginning and end of each shift. Process exchanges and refunds per company policy and accurately settle shift Pay Point reports
Server
RD'S Burgers
Cibolo, TX
08.2019 - 02.2022
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
Cashier
AAFES
San Antonio, TX
02.2021 - 12.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to customers using active listening and engagement skills.
- Trained and mentored new cashiers
Education
High School Diploma -
Byron P Steele High School
Cibolo, TX05-2021
Skills
- Product restocking
- Reports and documents
- Product knowledge
- Credit and cash transactions
- Order taking
- Training and onboarding
- Complaint resolution
- Liquor law compliance
Affiliations
- Dressed up as Bucee mascot to help with marketing and creating everlasting memories for some
Accomplishments
- Was the primary trainer for cashiering
Certification
- TABC and Food Handlers
- Drivers licenses
Timeline
Cashier
Buccee's
12.2021 - 09.2024
Cashier
AAFES
02.2021 - 12.2021
Server
RD'S Burgers
08.2019 - 02.2022
High School Diploma -
Byron P Steele High School