Stecie Legitime
Fort Lauderdale,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Floor & Decor
Coral Springs, Florida
06.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Followed up with customers after purchase to ensure satisfaction.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Waitress
Choublak Restaurant
Sunrise, Florida
09.2021 - 02.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Ecole Acacia
Haiti06-2020
Skills
- Appointment Scheduling
- Regulatory Compliance
- MS Office proficiency
- Point of sale systems
- Customer Service
- Complaint Handling
- Retail Marketing
- Complex Problem-Solving
- Sales closing
- Team Collaboration
Timeline
Customer Service Associate
Floor & Decor
06.2023 - Current
Waitress
Choublak Restaurant
09.2021 - 02.2023
High School Diploma -
Ecole Acacia