Stefan Coker
North Tonawanda,NY
Summary
Dynamic Customer Service Representative with proven expertise at What’s Pop-In Gourmet, adapt at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in call management and order processing, I consistently deliver satisfactory resolutions, fostering strong customer relations and contributing to repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
What’s Pop-In Gourmet
North Tonawanda, NY
11.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Business Administration - Business
SUNY Buffalo State
Buffalo, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
Timeline
Customer Service Representative
What’s Pop-In Gourmet
11.2019 - Current
Associate Of Business Administration - Business
SUNY Buffalo State