Stefan Howard
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Understanding Customer Care Executive with over 2 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
07.2022 - 04.2023
- Operated equipment while observing standard safety procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
- Packaged amazon products quickly to keep up with time ratings.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assembled pallets and crates for secure transportation of materials.
Youth Care Worker
Pecos Children Camp
05.2021 - 05.2022
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Assisted children from ages 12-17 years old seeking asylum.
Salesperson
Meraki Solutions
04.2019 - 02.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions, including door knocking for solar panel sales.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Managed cold calls to reach clients about solar information.
Customer Service Representative
GC Services Call Center
11.2017 - 12.2018
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - Accounting And Business Management
El Paso Community College
El Paso, TX05.2026
High School Diploma -
Horizon High School
El Paso, TX06.2017
Skills
- Computer Skills
- Following scripts
- Calm and Professional Under Pressure
- Critical Thinking
- Family Support
- Child Development
- Positive Reinforcement
- typing
- Major Communication
- Customer care
Timeline
Warehouse Worker
Amazon
07.2022 - 04.2023
Youth Care Worker
Pecos Children Camp
05.2021 - 05.2022
Salesperson
Meraki Solutions
04.2019 - 02.2021
Customer Service Representative
GC Services Call Center
11.2017 - 12.2018
Associate of Arts - Accounting And Business Management
El Paso Community College
High School Diploma -
Horizon High School
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